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Business Profile

Software Testing

CareTime

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Reviews

This profile includes reviews for CareTime's headquarters and its corporate-owned locations. To view all corporate locations, see

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CareTime has 2 locations, listed below.

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    • CareTime

      null Winter Garden, FL 34787

    • CareTime

      2035 Lakeside Centre Way Ste 190 Knoxville, TN 37922-6598

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Edward A

      Date: 01/07/2025

      Our experience with CareTime has been profoundly disappointing and riddled with unprofessionalism. CareTime sold us a product that lacked transparency regarding essential functionalities. Key features, such as the ability to independently manage HR and administrative tasks, were not disclosed during the sales process. Additionally, there was no trial period offered, which would have allowed us to identify these critical shortcomings before committing to a contract, this shows t After the kickoff meeting revealed these deficiencies, CareTime acknowledged the absence of the necessary features but insisted we remain bound to the contract. Despite our operational needs not being met, CareTime refused to release us from the contract without penalties, citing that these features were not explicitly promised, even though their absence was never disclosed upfront.Making matters worse, CareTime charged $2040 for a year-long subscription to services we never accessed or used, despite our explicit instruction to decline the charge and cancel services before implementation began. This unauthorized charge has forced us to dispute the payment with our bank. Shockingly, CareTime continues to attempt debiting our account monthly for $2040, even after our cancellation request and disputes. Their repeated attempts to bill us $2,040 annually for services we never received demonstrate a blatant disregard for ethical business practices and customer agreements.This situation reflects CareTimes failure to deliver a product that meets operational requirements, compounded by unauthorized financial activity, poor communication, and an unwillingness to respect our cancellation of services. Their actions undermine trust and highlight a severe lack of professionalism and accountability. we totally feel scammed. i won't recommend this company

    • Suz B

      Date: 10/31/2023

      Poor customer service. No customer support for month. My company has reached out to them multiple time for support on issues with absolutely no response. DO NOT RECOMMEND THIS COMPANY.

    • Rosalind C

      Date: 10/18/2023

      I have reach out to this company multiple times no response to take care of the issue am not getting any calls return . They don’t return calls or respond back to emails. .

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