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Business Profile

Patios and Decks

Roberts Pool Design
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BBB Accredited BusinessA+Rated by BBB

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Review Details

  • lauren m

    Date: 02/26/2025

    Buyer Beware I wish to formally caution potential clients regarding my experience with this company. Before they make claims such as "we have proof you didnt pay your bills," I can provide comprehensive evidence demonstrating that I paid all of my invoices, with the exception of change orders submitted several months after the completion of the work.We invested over $150,000 in a pool that, regrettably, can only be described as mediocre at best. The project was left in disarray, necessitating an additional expenditure of over $15,000 for landscaping to rectify the damage caused by their trucks, which were driven across our property without the protection of plywood. It is worth noting that the contract stipulates they are not responsible for landscaping repairs, yet the level of neglect exhibited was egregious and irreparable.Moreover, the grouting of our patio was completed in two different colors, despite our repeated instructions regarding the desired color. To add to the frustration, a significant portion of the patio was left unpaved. I am now compelled to seek legal counsel due to the extent of these issues.I strongly advise any prospective clients to exercise due diligence and seek proof of this company's gross negligence before engaging their services. If you wish to review documentation of my experiences, please feel free to contact **** urge you to reconsider your decision before entrusting your project to this company. The owner, ******, exhibited physically intimidating behavior towards my husband, which included loud outbursts that were audible to our neighbors, causing them concern.This is a significant investment; do not take unnecessary risks. Should you wish to discuss my experience further, do not hesitate to reach out.

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