Complaints
Customer Complaints Summary
- 303 total complaints in the last 3 years.
- 100 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The last line states a 60 day money-back guarantee off their website.
Business Response
Date: 12/27/2024
Hi, we have cancelled this program and refunded $29.Customer Answer
Date: 12/27/2024
Svelte didn't issue a refund. I filed 2 complaints at ******* They did not respond to ****** so the $29US got refunded. I am still requesting the $49 US from both Svelte and ****** and again its waiting on Svelte's response.
In no way did Svelte issue this. Complete lie. I will continue to fight this until the $49 US is refunded. All they have done is given me a complete runaround of emails stating to close the ****** cases. How convenient for them.
Crystal
Customer Answer
Date: 12/27/2024
Complaint: 22693463
I am rejecting this response because:Svelte didn't issue a refund. I filed 2 complaints at ******. They did not respond to ****** so the $29US got refunded. I am still requesting the $49 US from both Svelte and ****** and again its waiting on Svelte's response.
In no way did Svelte issue this. Complete lie. I will continue to fight this until the $49 US is refunded. All they have done is given me a complete runaround of emails stating to close the ****** cases. How convenient for them
Sincerely,
******* ****Business Response
Date: 01/06/2025
Hi, we have issued a $29 refund. As for the $49 you have filed a chargeback. We cannot do anything on our end if there's an opened chargeback.Customer Answer
Date: 01/06/2025
The $49 was actually closed. You stopped all communication. So I had ****** re-open it. Again - you have given them no response.
The only refund I have gotten is from the help of ******. Your no question money back guarantee is a false. Your customer service has done nothing but give a runaround.
Your company had no interest in refunding anything.
Customer Answer
Date: 01/06/2025
Complaint: 22693463
I am rejecting this response because:The $49 was actually closed. You stopped all communication. So I had ****** re-open it. Again - you have given them no response.
The only refund I have gotten is from the help of ******. Your no question money back guarantee is a false. Your customer service has done nothing but give a runaround.
Your company had no interest in refunding anything.
Sincerely,
******* ****Business Response
Date: 01/12/2025
Hi, we have already issued a refund based on our money back guarantee policy.Initial Complaint
Date:12/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to purchase a program from this company. Twice their website said the charge was declined. However my bank account showed a pending charge. I called my bank and they told Me the charge was pending, not declined. I contacted the company and they again stated that the charge was declined and that the pending charge should fall off in a couple of days. Today I checked and one of the charges did in fact go through. I again contacted the company, asking if this was how the charge would appear. I also sent them a screenshot of the charge. They continued to state that the charge was declined and did not answer my question about how the charge would appear. They did this twice, and I am now contacting you. I want a refund of this $29.Business Response
Date: 01/06/2025
Hi, I reviewed your account and there was no successful purchased made. We never charge you.Initial Complaint
Date:12/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** CollinsbrownBusiness Response
Date: 12/13/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you,I have cancelled your subscription and refunded $49.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a one time purchase of mega greens and the very next month they took out money from my account through ******. The **** said it was for another mega greens. I canceled because I didnt sign up for a subscription. They never refunded or reversed the charges. On top of that, they didnt send any product. I sent the email on October 17, 2024. Then just yesterday, I received another ****** purchase from sveltemedia stating another megagreens purchase. I tried calling them from a number I found online that says you have to call to cancel. I left a message (actually 2 because the time ran out when I was trying to get the order#). I received a text message back saying that they were a gym. They have not cancelled anything and they continue to charge my ****** and I get hit with the $49 price of the megagreens plus fees and taxes that amount to ***** now times 2. I want it refunded fully and this is my last recourse until I have to file with the courts which is a hassle.Business Response
Date: 12/13/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you, I have cancelled your subscription and extended our 60-day money back guarantee to 120 day so I refunded 4x$49.
Thank you for bringing this to our attention, and we appreciate your understanding and patienceInitial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/29/24 I ordered some initial information from Svelte, which was provided by email and my credit card was charged $30.92, which is what I expected. I received the information purchased. I never ordered or agreed upon an ongoing membership of any kind and my credit card was charged beginning 7/5/24 and continued monthy until 12/3/24, each with the amount of $52.25! To summarize, they charged 6 payments of $52.25 to my credit card without my authorization, totaling $313.50. As a resolution, I hope to be refunded this amount.Thank you in advance for your assistance in this matter. Please let me know if additional information is required.Business Response
Date: 12/13/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you, we have cancelled your subscription and extended our 60-day money back guarantee to 120-day. I refunded 4x$49.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.Initial Complaint
Date:12/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked them to cancel my subscription they said ok then billed me again do I have to get a lawyer to solve thisBusiness Response
Date: 12/09/2024
Hi *****,
Thank you for contacting Svelte Training.
I apologize for the inconvenience. I am happy to help.
Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
Feel free to reach out if you need further assistance.Initial Complaint
Date:12/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/11/2024 my bank was charged $199.00. I sever received a thing. I want my money back,Business Response
Date: 12/09/2024
Hi *******,
Thank you for contacting Svelte Training.
I apologize for the inconvenience. I am happy to help.
Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
Feel free to reach out if you need further assistance.Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Don't remember the exact date but I purchased thru ******** some videos from Coach Mere for $29.00. Last Wednesday December 4, 2024, Svelte Media, Inc. ************ (document attached) charged to my Master Card from ************* the amount of $54.64 without my consent, authorization or permission and I'm requesting a full refund back immediately of my money $54.64. On another hand, I also request erase me from of all kinds of subscriptions right away, I mean NOW..Business Response
Date: 12/09/2024
Hello ******,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you,I have cancelled your subscription and refunded 2x$49 back to your account.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22648836
I am rejecting this response because I prefer a refund. All I've received is an inundation of emails.
Sincerely,
***** *****Business Response
Date: 12/09/2024
Hi *****,
Thank you for bringing your concerns to our attention. Were sorry to hear that your experience with our service didnt meet your expectations.
We strive to provide valuable content and effective exercises, but we understand that our approach may not work for everyone. Wed love to hear your feedback and learn how we can improve. Could you let us know how we can rectify this situation or make the service more useful for you? Your satisfaction is important to us, and we want to ensure you have a positive experience moving forward.
Please dont hesitate to reach out to us directly so we can address this further.
Kind regards,***** of Svelte Team
Business Response
Date: 12/13/2024
I have cancelled the program and refunded $29
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