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Business Profile

Training Videos

Live Trained LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to stop this company from billing me and cancel my account. There is no contact on the website or system to close account.

    Business Response

    Date: 10/21/2022

    Dear ****************,

     

    Our firm represents Live Trained LLC. We received your letter regarding a Better Business Bureau (BBB) complaint with assigned ID ********.

     

    An account review shows the customers account was set as monthly billing. His first billing date is shown as July 7th for $9.99 and he was subsequently billed on August 7th and September 7th. Upon receiving his request (see below) on September 13th, his account was terminated and he will no longer be charged after the September 7th cycle.

     

    Please advise if this closes the matter without any negative impact on our BBB profile. If you require any additional information to further review this matter, please let ** know.

     

    Sincerely,

     

    ******

     

     

    *******************************, SHRM-Certified Professional

    Legal Assistant

     

    Office: ************ | Direct: ************

    1983 ********., Ste. 104b

    ******************, ** 33408

    www.GiesLaw.com

Live Trained LLC is NOT a BBB Accredited Business.

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