Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Tunc Korun
Business Response
Date: 04/07/2025
Hello,
****** ******** spoke with Tunc. We are waiting on Clearwater for the permitting. Once it is approved, we will cover the repair. The customer will be working with an irrigation company to complete the sprinkler repair. Once done, he will send us a bill and we will cover that expense.
Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22747742
I am rejecting this response because: I replied to a $99.00 drain unclog by Red Cap Plumbing, the tech did the drain unclog from under the sink in my kitchen, about 30 min job, he did what was advertised for $99.00 but charged me $408 with no acceptable reason, bait and switch tactic!
Sincerely,
******* ****** Techs show up with mini **** ****** and drills and they proceed to set up to begin ripping out section of my exterior wall, (stucco on concrete block) to get Tech ****** $10,000 pipe camera out form under my sink pipes, the goons never asked permission to bust through outside stucco wall by my front door WTH! ENOUGH, FINAL STRAW, STOP EVERYTHING AND GET OUT OF MY HOUSE AND OFF MY PROPERTY, YOU ARE NOT TEARING OUT SECTION OF MY OUTSIDE STUCCO ON CONCRETE BLOCK WALL, BY MY FRONT DOOR, TO GET TECH ****** CAMERA OUT OF SINK PIPE, JUST TOTAL INCOMPETENCE.Back on May 15th, 2024, I received a $16.99 charge on my credit card from Red Cap Plumbing, I did not approve any such charge. Appears that they have a so-called "Annually $269 - Monthly $16.99. No Dispatch Fee EVER", I never signed up for this. Red Cap Plumbing Address: ************* *************************************** Phone: **************Business Response
Date: 01/02/2025
I understand your concerns and want to assure you that we are taking this matter seriously. Red Cap has already credited the invoice for $198.99 and recently agreed to a $250 refund for the sheetrock. We have just been made aware of the current dispute regarding the $408 for previous work completed. We are actively investigating this issue and will reach out to you shortly with more information. Thank you for your patience and understanding.Business Response
Date: 01/08/2025
Hello,
The initial call was for a kitchen sink stoppage, which is not a mainline drain clearing. The $99 special was for a mainline clearing. We cleared the kitchen sink stoppage upon the customer's request and was billed for that which was $408.Customer Answer
Date: 01/08/2025
Complaint: 22747742
I am rejecting this response because: they did a simple drain unclog that was advertised as $99 but using bait and switch techniques I ended up paying $408 for the $99 special
Sincerely,
******* ******Initial Complaint
Date:09/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22358976
I am rejecting this response because: Patrick was at my house after a week of leaving messages trying to get a response. He was here with a tech and they said they would have someone come out and fix the issues with the sealing unit and the condensation issues and to also make sure unit would pass inspection. The tech showed up and was I'm here to check the outside unit. I asked about the inside unit and he had no idea. I had to force him to call Patrick to clarify and then he did both tasks. Inspector came later and then did not pass.This was over a week ago. Have yet to hear from Patrick and only person who has reponded to me is the person incharge of permiting. No response from Patrick. So he can say he's reaching out but hasn't. Not only are they not standing behind their promise they are being dishonest about communication with me.
Sincerely,
Colleen Miller-owenBusiness Response
Date: 10/02/2024
Hello Colleen,
Our Operation Manager, Thomas Witkop, called and left two voicemails yesterday, October 1, at 10:00 am and at 4:20 pm. The call came from a 601-area code. Please check your voicemail and call Thomas at your earliest convenience. We would like to do whatever it would take to make things right. We appreciate the opportunity to earn your business and trust back.
Customer Answer
Date: 10/02/2024
Complaint: 22358976
I am rejecting this response because:
I call multiple times over multiple days and leave multiple messages over the course of 9 months and no response from them. I am not able to answer their call within a few hours and they are upset? I Left message late Tuesday afternoon and then connected with Thomas today. He is supposed to send me something in writing to review. Was supposed to send by end of day 10/3 and as of 6:55pm have not received.
Sincerely,
Colleen Miller-owenBusiness Response
Date: 09/30/2024
Hello Colleen,
We apologize for experience you have had with our team. This is not the impression we want to leave with our customers. We would like to do whatever it would take to make things right.
I understand that the HVAC Manager, Patrick Ouellet, has been in communication with you and will be reaching back out to resolve this and schedule a follow-up appointment. We appreciate the opportunity to earn your business and trust back.Business Response
Date: 10/04/2024
This verbal response was taken by BBB.
The customer spoke with Thomas today and they came to an agreement and resolution.
Customer Answer
Date: 10/07/2024
Complaint: 22358976
I am rejecting this response because: I am not going to accept this and say complete until I have the reimbursement and system removed which is scheduled 10/21/24
Sincerely,
Colleen Miller-owenCustomer Answer
Date: 11/19/2024
Complaint: 22358976
I am rejecting this response because: Had Red Cap install HVAC system in 10/2022. Broke down twice, was never able to pass inspection from county. Asked for them to honor their money back guarantee if not statisifed. Worked with BBB and they argreed to remove system and refund money. Sent President **** ***** email prior to removal date confirming date, that they would refund money. Per his email below they were to have check for me that day. Did not happen, I have received $3166 back after a few reminders but still out $10,000. Now they say oh they'll work with finance company to get me refund, will try and expidite. That was not what was put in writing and regardless, 4 weeks later I still have not received the full refund. BBB and Red Cap considered this case closed as Red Cap told you they would return money despite my objections. They say things but do not follow through.
Sincerely,
******* ******-****Business Response
Date: 11/22/2024
******* has taken care of her complaint, and we have a binding contract that I have attached regarding this matter. This complaint/case should be closed.Customer Answer
Date: 11/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******-****Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Technician didnt put back an electrical cover allowing water to get inBusiness Response
Date: 09/11/2024
Good Afternoon,
We apologize profusely for the inconvenience this situation has caused you. It looks like there is an appointment scheduled for tomorrow, Thursday September 12th for one of our technicians to come by your home to fix the issue. Please let us know if there is anything you need after the job is completed.
Bri S.
Marketing Manager, Red Cap Plumbing Air & ElectricInitial Complaint
Date:06/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 2024 I was at ********** and there was an table advertising HVAC service through *******. There was a coupon for a $19 "Spring AC Tune-Up and I took one as I was looking for a new company to service my system. When I call on April 19 I was told the next available service date was in June. I mentioned the coupon and they said they would honor it so I made an appointment for June 5. On June 5 Red Cap called to say they could not make the appointment and that I should call to reschedule. When I call back I was told the next available time was July 5!!! I believe this is false advertising and that they had no intention to provide service for a discount, they are not big enough advertise they way they do, and that they are not to be trusted. I'll never let them touch my AC system and will continue to try and find a reputable companyBusiness Response
Date: 06/06/2024
Hello,
We apologize profusely for any miscommunication, and the inconvenience you experienced with Red Cap Plumbing, Air & Electric.
We can confirm that we are no longer running promotions for a $19 AC Tune Up. We realize this will not make up for the negative situation, but hope this can satisfy your request.
Please let us know if there is anything we can do to make things right.
Sincerely,
**************, Marketing Manager
Red Cap Plumbing, Air & ElectricInitial Complaint
Date:04/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21576392
I am rejecting this response because:We are now 5 weeks into this job, and it still isnt complete.
We are 7 days past the 2nd inspection failure to correct the issues, with no one contacting us in those seven days.
The new piping is laying on top of our air conditioning ducts reducing the air flow.
This was supposed to be done and corrected after the first inspection.
We were told that it had been corrected, but it has not been corrected per the last inspection.
All I ever hear is that is has been elevated.
I have emailed even the president of the company but still no communication.
I would hate to think that I would have to seek Legal Action to get this job completed.
This company is seriously lacking the basic communication skills that makes for a good business.
If Mr. ****** the head of plumbing, is under the impression the job was completed, he needs to take a look at this job himself.
Also they cut two holes in the soffit that go into the attic and have left them open.
I also have not gotten an answer on what my price adjustment will be from a 2 bathroom to 1 bathroom re-pipe.
from Red Cap contacted me concerning them not doing the 2nd bathroom re-pipe for a price adjustment. They need to fill the trench they dug along the front of the house and retreat the area with termite treatment.The City Inspector failed the job on 4/9/2024 and no one from Red Cap has called to let me know when they will be out to bring it up to code.I was finally able to speak with *********************, the plumbing manager 4/5/2024.I went over all of my concerns and the list of things that had not been completed in the contract, including the price adjustment for only doing one bathroom.He stated he would have an answers for me on 4/8/2024.I have sent emails, phone calls, and texts to this company trying to get them to resolve these issues.As of 4/15/2024 I have not heard from anyone, with replies to my text and emails.The lack of communication from this company is astounding for the amount you have to pay.
Sincerely,
***********************Business Response
Date: 04/22/2024
Hello ************,
Your message was elevated to our Head of Plumbing, *********************. He said that he believes that the job has been completed, but is looking into the situation further. He will provide an update within the week, but invites you to contact his direct line below at your convenience:
************** Weeks
Plumbing Operations Manager
Mobile **************
Email: ********************Thank you,
Bri, Marketing ManagerBusiness Response
Date: 05/01/2024
Good morning,
Red Cap's Permit Coordinator, *********************, replied to **************** email yesterday 4/30/24 at 2:35pm with an update. Please see below. We encourage ************ to give a call back to our Plumbing Install Supervisor, ****, who attempted to get in contact but had to leave a voicemail. An appointment has been scheduled for Thursday May 2nd to get these corrections completed, and a reinspection scheduled Friday 5/3. ************ may reschedule if the date or timeframe does not work. We look forward to making things right.
"Good Afternoon,
Will, our install supervisor just reached out to you to get you scheduled, he did state that he left a voicemail. He has you on schedule for Thursday to get out there to make the corrections and I have scheduled the reinspection for Friday. If these days do not work for you, please let me know so that we can adjust them . I apologize for any inconvenience that this has caused.
Thank ************************************************************** **************"Customer Answer
Date: 05/09/2024
Complaint: 21576392
I am rejecting this response because:I am still waiting for someone to tell me what my price adjustment will be to finish out what is now going on a six week job.
Again, I am not getting any response from anyone from this company.
Sincerely,
***********************Business Response
Date: 05/15/2024
Hello,
Our Plumbing Service Manager, ****, visited **************** home on Monday May 6th. This information regarding a price adjustment should have been shared at this time. Our ***************** Manager, *****, will reach out to ************ via phone today to clarify the update.
Thank you,
Red Cap Plumbing Air & ElectricCustomer Answer
Date: 05/24/2024
Complaint: 21576392
I am rejecting this response because:They finally agreed to a price adjustment on May 15, 2024.
I received an adjusted invoice in an email on May 16,2024.
However, as of May 24, 2024 the financing account has not reflected the said adjustment.
Eight weeks into this but we are still waiting for a final solution.
Sincerely,
***********************Business Response
Date: 06/07/2024
Hello,
We apologize for the inconvenience. We went ahead and re-submitted a refund request to be processed urgently.
Thank you for your continued patience.
Sincerely,
Red Cap AccountingCustomer Answer
Date: 06/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.We have reached an agreed conclusion and I want to thank ***** for working with me to get everything resolved.
Sincerely,
***********************Initial Complaint
Date:03/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Red Cap Plumbing installed an air conditioner unit in my condominium located in **********, ** in September 2023. I paid Red Cap in full on September 11, 2023. It was brought to my attention by my HOA maintenance that there was no cap installed and my roof was left exposed for rain and rodents. I immediately notified Red Cap and it took them 3-4 weeks to get the proper measurement and install the correct cap. Once the cap was installed it took until Jan 10, 2024 to get an inspection. When the air conditioner was inspected by the ************* it failed the inspection because the air conditioner wattage was not compatible with my electrical panel. The air conditioner unit is 35 amps and my electrical panel is 60 amps, which was overlooked by Red Cap prior to installation. After the inspection failed, Red Cap tried to convince me to purchase a new electrical panel to match the air conditioner. When I refused, *** Cap sent someone to make an adjustment to the air conditioner unit and the electrical panel in February. I have contacted Red Cap four times in the past three weeks to find out when they will schedule an inspection. Each time I contact them I am told that they will send the scheduling department an email and someone will contact me. This has been an ongoing saga for six months, I would like this situation resolved immediately.Business Response
Date: 03/18/2024
Dear ****************,
We apologize for our delay in response. We apologize for the disappointment you have experienced with Red Cap Plumbing, Air & Electric and would like to do whatever it takes to make things right.
This matter has been escalated to our Head of HVAC, ***********************, who is going to schedule our Installation Manager to visit your home this week. ****** will be in contact immediately regarding availability.
Sincerely,
Bri S., Marketing Manager
Red Cap Plumbing, Air & ElectricInitial Complaint
Date:02/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/10/2024 I had a Red Hat plumber arrive at my house after I had called their office as both toilets and shower were not working. The employee arrived and requested to walk around the perimeter of the house. He went around the side of the house after passing around the problem ( fluid oozing up from the soil) without noticing it. While waiting for him to return I happened to see the problem. When he returned we both agreed it was a septic tank issue and he left. He was here approximately 15 minutes and charged me $118.00. I dont mind mind paying the call out fee of $29.00 but feel I should be reimbursed the remainder. I have called the company and e-mailed them but have gotten no response.Business Response
Date: 03/06/2024
Hello, ************** -
We apologize for the disappointment you experienced with the service that was provided by Red Cap Plumbing, Air & Electric. We strive to provide excellent customer service to all of our clients. We would like to do whatever it would take to make things right.
In this case, we will go ahead and process the refund that you requested. ($118 original charge, minus the $29 dispatch fee - totaling an $89 refund) The request will be submitted today, and should be reflected on your original payment method in 7-10 business days.
Sincerely,
Bri S.
Marketing Manager
Red Cap Plumbing Air & ElectricInitial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************down and still have not received a call back from ******. I am highly disappointed of being taken advantage of. As a veteran this cuts deep to trust a company to do the job right the first time and lie about replacing something that was not replaced.Business Response
Date: 03/06/2024
Hello ******************,
We want to apologize profusely that this was your experience with Red Cap Plumbing, Air & Electric. This is not the impression we want to leave with you at all. Since your situation occurred, we now have a brand new leadership team who is devastated to hear about these details. We would like to do whatever it would take to make things right.
Your situation has been elevated to our Head of HVAC as well as our President. We will have one of our HVAC managers, ****** "*****" **********, contacting you shortly to come out to your home and assess your concerns.
Thank you,
Bri S., Marketing Manager
Red Cap Plumbing, Air & Electric
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