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Business Profile

Jewelry Findings

SilverRushStyle, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Findings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 08/06/2024

    Dear **********;
    Please accept our deepest apologies!
    Yes, we apparently did not sent you one **** When we come back from our busses trip this Friday morning. we will send ot to you, otherwise we will send you a full refund.
     You have placed so many orders with us we are very thankful for your business.
    Please stay in touch 
    Best regards 
    ***

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been shopping/ordering/buying from SilverRushStyle for several years now. I'd recently purchased three different items: an ***** pendent, a Sterling Silver ******* chain, and an 18" Omega chain.The ***** ******* was fine, and as pictured. The ******* chain was listed as being 2.5mm wide, but when it arrived, it was between 1 and 1.2mm wide (which is a large difference in size). So I notified their customer service ***** by email (since calling daily FOR AN ENTIRE WEEK got no results, and I got their voicemail each time).The person who responded to my email offered an additional discount, and added, "sorry for the trouble" - yet they NEVER BOTHERED TO CORRECT THE LISTING WHICH STATED THE ***** WAS 2.5MM WIDE! I'd think they'd try to correct the cause of the problem, but that didn't seem to be their concern.They specifically state their listings, "Please note that the chain photos displayed above show our items exactly as they appear. You will buy chain from this photo." - yet the item pictured was a ROUND Omega chain. I received a FLAT Omega chain instead, which was NOT the same item pictured on their website's listing!I kept the ***** *******. I also kept the 18 inch ******* chain (and accepted the additional discount offered) then I returned the FLAT Omega chain, as it was NOT AS PICTURED..The next time I tried accessing my account on SilverRushStyle, it stated that my was "SUSPENDED"! It said...We are sorry, but your account has been suspended.You are unable to login to your account for the one of the following reasons: unpaid orders late payments excessive numbers of returns frauds violation of our store policies If you need more information about status of your account please call us ************ ___________________________________________________________________I've tried to call the number above, but it just rings w/no voicemail/answering device, so I'm unable to leave a message. NONE of the "reasons" above apply to me. I have NO "unpaid orders" - NO "late payments" - I'd only returned ONE of the THREE items I'd purchased - so there's NOT an "excessive numbers of returns" - in fact, I don't think I've RETURNED any other items to SilverRushStyle, Inc. this entire YEAR (2022)! So that only leaves "frauds" and/or "violation of our store policies" - neither of which I've committed.

    Business Response

    Date: 01/11/2023

    hello

    We do apologize for any inconvenience- we were away for the Christmas break for a few day and we did issue a refund to this costumer on 01/06/2023- paypal records will confirm it.
    "SilverRush Style inc
    January 6, 2023 at 8:27:19 AM EST


    Full refund of $23.85 USD was sent.

    This case is closed"



SilverRushStyle, Inc is NOT a BBB Accredited Business.

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