Reviews

Review Details

• Review fromjames s

  Date: 12/10/2023

  This company ****** ** *** three times. They sold me a new motor for 500. and never installed it. 6 months later same problem, this time they charged me a total of 600.00+ for a 38.00 solenoid. Amazon sells em for under 40.00 48v 200 amp solenoid. The charged me hundreds for a throtle sensor which I couldn't find. Stay away from the people. The service manager is a lying , unethical piece of work. She will never return your call. Only make up lies.
  

  Ace of Carts

  Date: 12/12/2023

  We at ACE of Carts take customer concerns very seriously. We'd like to provide a detailed account of the situation to ensure a complete understanding of the circumstances.

  
  

  Firstly, it's important to clarify that the customer purchased a used **** Club Car Precedent from a private party, not from our dealership. We became involved when he sought assistance because the cart was not working properly.
  
  The first invoice from the motor installation was dated 10/11/2022. He didnt have an is*** with the cart again until November of 2023 - over a year later. 

  
  

  In November 2023, the customer removed one of his batteries from the cart to jump his wife's automobile. He then reinstalled the battery backwards, which caused the golf cart to not run. ************** came out, reconnected the battery properly, tested it, and then left. Shortly afterward, the customer called back because it stopped working again.

  
  

  We told the customer that we wanted to bring the cart in for more tests, and we reassured the customer that he would not be charged a second service call since we were just at his house. 

  
  

  We sent another technician out the next day to pick up the cart. Unfortunately, the customer harassed our driver and threatened to report us to the Better Business Bureau because his mechanic friend suspected his motor that he purchased from us a year earlier was defective. The driver tried to tell the customer that was unlikely, given that the cart ran without is*** for over a year, until he installed his own battery into the cart backwards.

  
  

  The Customer then came into our store the next day and tried to intimidate our staff. He deliberately caused a scene in front of other customers, which  made other customers uncomfortable. He then tried to intimidate one of our female staff members and aggressively chased her around the store demanding that we fix his golf cart for free. 
  
  He repeatedly threatened to file a complaint with the attorney general's office and to *** us in small claims court unless we fixed his golf cart for free.

  
  

  He claimed that we charged him for a brand-new motor and gave him a 20-year old motor instead. We never sold him a brand-new motor, which costs $1200. We took a working motor out of another cart, and charged him $350, plus a $150 service call, which is what his invoice from 2022 clearly states.

  
  

  Our company policies are clearly posted on our website, which state that we charge $150 for transportation, which covers the first half hour of labor. Customers can save this charge by trailering their carts in for service. Additionally, it states that we warranty workmanship for 30-days. 

  
  

  We told him that if it was, in fact, a motor is*** we would take care of it for him. But we had to do some diagnostics first to determine if that was actually the is***. The is*** was not a motor. We tested all of the components in the cart, given that the customer installed his own battery into the cart backwards, reversing the polarity.

  
  

  After checking everything, we determined that the solenoid had failed. This was likely caused by the customer installing his own battery backwards. 

  
  

  We gave the customer the estimate and told him what the is*** was with the cart before installing the part. If he was unhappy with the price, he could have easily ordered a solenoid himself or called other golf cart repair shops to price the part. We use OEM parts, which are more expensive than cheap aftermarket parts.

  
  

  Additionally, the customer was rude and combative unnecessarily everytime we spoke to him on the phone.