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Business Profile

Towing Company

A1 Towing of Punta Gorda, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22346642

    I am rejecting this response because: as you can see this company does not understand how to conduct them selves. They think they can just try to shame people. I had used my spare vehicle because i had somewhere important to be and my main car broke down. I didnt realize the registration had lapsed. Bessides that this isnt about them towing my vehicle it is about how they conduct them selves when questioned about their services. They dont feel that they should give you and explanation  they just want to yell and scream at you. Also i have never been to any professional buisness that would allow and employe to try to fight a customer because they ssked about pricing. Absolutely unacceptable.

    Sincerely,

    **** ********

    Business Response

    Date: 09/27/2024

    This guy got pulled over for driving a car that was not registered in his name or was owned by him. He had to wait two days ago to the *** to get the title in his name to retrieve the vehicle. The prices are clearly stated on our wall and the prices are clearly stated on the floor is state website.  He was with his mom or his grandma off the porch, telling her her mind her own business I am sure he surrounds himself with chaos wherever he goes clearly do the right thing and follow the law and you wouldnt be in this predicament

    Business Response

    Date: 09/30/2024

    I dont care what this person thinks or if he rejects my response the truth is the truth and he should grow up end end of discussion

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21496064

    I am rejecting this response because: this does not show any damage done by myself. The officer responding to my call relayed the same message to this business owner. The Sheriff's Deputy responding to my call clearly stated that there were no damages done to his property and was "pulling some stuff". The owner got his $500 fees taken out of my collision claim by making false claims. 

    Sincerely,

    *****************************hey claimed I caused $500 damage to their freshly sealed pavement. I explained to the officer the situation that had unfolded how my tire tread **** had been left behind as a result of my fear for my safety when she charged at me in an assaulting manner. My insurance company requested the videos that they claim to hold. What was provided was a picture of a dirt pothole that doesn't represent a ********* in the least. When speaking with the police, they acknowledge no damage was done on the date they specify there is no damage that was noted that was made by myself. The police department has stated they know that this owner is trying to pull some "stuff" with me but unfortunately legally there's nothing he can do. He returned my call stating he made a face-to-face visit with staff at A1 towing but the owner would not make himself available. They continue to demand $500 payment or they will sell my car on day 21. Their photo "evidence" does not back their claims, but my video backs me.

    Business Response

    Date: 04/01/2024

    Clearly, This person is not in the right state of mind being that she came in here and tried to turn my business into a circus. Everything is recorded and has a voice recognition on it. I provided three still images to show her lack of respect for other peoples property. when she was out cleaning her car, she didnt realize I was the owner of the place But anyway, the insurance company paid her claim and her property damage, so Im not sure what is left other than teacher her some respect at the age of ********************************************************************************* ours 

    Business Response

    Date: 04/08/2024


    obviously, theres no more to discuss because the insurance company Paid us for the damages So they clearly thought that we were in the right or they would have disputed it. I hope this satisfies everyone in the situation because there is no more to talk about.!

  • Initial Complaint

    Date:06/27/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20244307

    I am rejecting this response because: I want to know WHO is responding. I suspect it is the same person (female) that caused the issue. My email address is ******************* Send the receipt there. 

    Sincerely,

    *****************************

    Business Response

    Date: 06/27/2023

    Everything we have at A1 is recorded all the time for complaints like this. The level of maturity of two people talking on the phone is mine blowing over something so simple. Clearly the email address that we had was not the right one is why you did not get the receipt if you would like to contact us, we will be sure to email you or text you a receipt when we have the proper information 

    Business Response

    Date: 06/29/2023

    I guess there is a knot more that I can say other than you gave me the email address Im going to copy and paste just like you wrote it and I am assuming if its the right one it will go through. Thank you for responding properly back to us.

    Customer Answer

    Date: 07/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the exception of undertones of sarcasm from the merchant. 
    Also the response was inaccurate. The receipt was sent to the original email that was provided when we placed the order for road service. So get it right next time- although there wont be a next time from this household. Good luck! 
    No further communication about this complaint is desired. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/23 I was a passenger in an accident the gentleman who came to tow the vehicle was rude from the very beginning he asked me twice for the keys I was speaking with the officer whom asked for the keys and I handed it to him the driver jumped in his tow truck and said if I dont want to hand the keys he'll destroy it some more which he proceeded to yank and jerk it on the truck bed without the keys in the ignition which can ruin the transmission. 12/28 my boyfriend and I go to the tow yard to get items out the vehicle where the women who runs the place proceeds to call me fat ugly b**** I have no money she bets I couldnt afford to get my car out the impound right now and if I had money I wouldnt be driving a ***** ** **** car than ask the gentleman in the yard who they think looks better me or this **** *** ***** who cant even match.

    Business Response

    Date: 01/24/2023

    We do not discriminate against anyone so the claims being made are untruthful. We also did not jerk the vehicle onto the tow truck. In addition the person filing the complaint is not the owner of the vehicle.

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Police Had My Car Impounded for No Registration on 07/21/22 The Towing Co. Sold the Car Not Notifying Me What So Ever Before Sale Date. & Refused My Request to Remove Anything Personal Items from My Car. Towing Co. Name: A1 Towing Punta Gorda,** ********************************************************************.# ************ Company #L18000071519 FEI #**-4849384

    Business Response

    Date: 10/21/2022

    This verbal response was taken by BBB.

    We work for the **************** and follow all guidelines for the disposing of vehicles. If the customer has additional questions he may contact the Florida Highway and Safety and Motor Vehicles agency.

    He was given 21 days to retrieve his car. We can only release items in the vehicle to the owner listed on the registration.

A1 Towing of Punta Gorda, LLC is NOT a BBB Accredited Business.

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