Reviews

Review Details

• Review fromSandra M

  Date: 06/10/2022

  All items were not returned I distinctly remember putting two wardrobe boxes containing hanging clothes in the storage unit. I put other boxes around those two boxes. The reason I remember them so well is because I had no dolly to roll them from my bedroom to the storage unit outside, and they were very heavy.The box was delivered to me. When the movers showed, the door would not open. The problem was that the door was bolted shut and the movers were scheduled to leave by certain time. Smartbox told me to call the driver and have the driver come from wherever he was in South ******* to get the door open. The huge bolts required specific tools to take them out of the wood. I feel the bolts should have been removed before delivering the box to me. Once the bolts were removed and the door was finally open, I discovered that there were no wardrobe boxes anywhere in the storage unit. The boxes were not stacked like I left them. I do remember a time when I was advised that they were moving the unit. Moving the unit would not displace the boxes within the unit to such a degree as I saw or remove boxes from the storage unit as I discovered when I opened it on Thursday, January 20, 2022.Often, I received notices for payment even though the check was sitting in your mailbox on time or in advance. All you needed to do was pick up your mail. It seems that every time I talk to someone from this company, I am told something else or something different or another excuse as to why all my items were not returned and demanding more money from me. No matter what excuse you give, the fact is that the two wardrobe boxes containing clothes were not returned to me. I submitted a list of items missing to Smartbox. Their only response is requests for additional money. Bad service and bad customer service. I think that ********************** wants money for services they did not provide such as returning all the items I put in storage.