Reviews

Review Details

• Review fromJeri M

  Date: 02/18/2025

  I am disappointed. I made an order on 1/31/25. Label created 2/03, and 2/04, it states "awaiting acceptance", at the top it states "in transit" with 2-5 day priority shipping. They have blamed me, storms in the *******, which neither Florida or ******** are in the Midwest, and they've blamed the post office. So I called the post office who opened a research case and advised me, "the only thing we can think is they never shipped it," and I agree. I've been ordering from them since 2020 and never had any issues. It threw me off when customer service came out the gate with rudeness and blaming everyone but themselves. I think we can all agree that 1/31/25-2/18/25 and counting is way longer than 2-5 day priority shipping. They've got my money and the package I ordered and no one will help. I'm at a loss but one thing is true, I will never order from these people again which is unfortunate because the product is amazing.

• Review fromSelma G.

  Date: 11/22/2024

  This company has very inferior customer service. Forget trying to call. Message then call ends. You dont get to leave a message. Then when you email and show them photo proof of wrong colors sent, they pretty much say tough luck. They will not correct their error. Their product is good, if you get the true corresponding colors.

• Review fromAmy S

  Date: 11/14/2023

  Company charged my card on 11/6/2023. I inquired on the status of it on 11/13 and they stated it would ***********-8 weeks to process. They then proceeded to cancel the order but refuse to refund the money or communicate on it. They have kept my money and will not proceed with a refund even though ****** has thrown out my order. They have no right to my money.

• Review fromCarol B

  Date: 10/20/2022

  I ordered 3 framed. They say you buy 2 get one free. Well the free one they sent is the unframed. I tried to get it changed and here is their response:You can return the kit upon receipt within 30 days, but please note that you will be responsible for both the return shipping fees as well as the fees to ship the framed version of the kit back to you since we only offer free shipping on the initial order. *** Ground costs to ship a framed kit to your address is $14.42.I know I did not order the unframed because I hate the unframed.They never answer their phone and I have tried calling at least 5 times.

• Review fromKerry W

  Date: 07/02/2022

  This complaint is in no means about the actual product, however it is about the customer service and delivery of a product I have not received.
  
  I have bought from this company before and had no issues. The paints and canvas are in great condition.
  
  On 22 May I ordered 3 paintings. 1 was custom and 2 normal, costing was $152 AUD. Their website said 12 -15 days shipping for overseas orders. It did not specifically have information for my country.
  On 22 May received an email that the 2 normal paintings have been shipped but custom will take a longer time. There was no ETA or allocated on email.
  
  On 20 June I contacted MPN and advised the parcel had been sitting dormant for 10 days stating "e-manifested for Departure". I was advised the custom order can take 6 -8 weeks but my stock kit have been provided local tracking number.
  The tracking number they claim was local is not Australian.
  
  There has been a lot of back and forth communication and at one stage MPN had blamed Australia Post for the delay. However, the tracking number is still dormant at the same place for now 22 days. This place is near New York. It still has the status of "e-manifested for Departure ". It has not even left the USA after 6 weeks.
  
  I have been polite and civil and showed no aggression. I am frustrated that MPN refuse to take ownership, accountability and responsibility.
  
  It is their responsibility to find out what has happened with my parcel. It is their responsibility to investigate and resolve. Their response to an investigation is to tell me what I can already see by trackingvand then lying to state it was Australia's postal fault and attempt to pass the blame.
  
  Nor have they ever apologised and advised they will follow it up. They have advised they will monitor, but at what stage did they actually think this customer service is acceptable. I can monitor it myself but I want an investigation of why it is dormant, where is it and why my complaint isn't being taken seriously.