Reviews

Review Details

• Review fromJohn C

  Date: 11/12/2024

  Unfortunately, I have to spend my free time spreading the word about this shotty contractor. Please share and tell everyone to NOT HIRE THESE GUYI hired C&S fence and gate in *******,*** to install vinyl fencing last May. I paid for concrete on every post due to our climate conditions. It downpoured rained stormed while they set my posts. They didnt mix the concrete and I dont have concrete all the way around the posts. They just poured the bag in the post hole to slammed it out before the concrete hardened. They didnt mix the concrete and it just crumbles. I have no concrete in the bad sections. Below is a ******* video link of their work. I apologize in the video, I said (C&W) not C&S. Its C&S fence and gate. I have contacted the owner and he thinks this was done correctly. If you want to help me, please leave a review on ****** showing their integrity. This is a workmanship problem not storm damage. I also have posts sagging, flimsy gates and they dont return their calls. Also their employees started to install it incorrectly per plan and I had to babysit that process too. They do not stand behind their work. I should see concrete all around my posts..end of story. Im also looking for a good lawyer to go after these guys. ************************************************

  C & S Fence And Gate Inc.

  Date: 11/13/2024

  Hurricane ****** brought strong winds to ******* for approximately eight hours. The storm made landfall as a Category 3 hurricane on Florida's west coast and impacted us as a Category 2 on the east coast. This resulted in heavy rainfall, flooding, tornadoes, and storm surges. In **************, sustained winds exceeded 80 to 100 miles per hour, accompanied by more than 12 inches of rain. Prolonged exposure to high winds can create pressure that strains the structure of fences. Additionally, heavy rain and flooding can disturb the soil around your fence posts, leading to instability and potentially causing a leaning fence. It's also important to consider that the direction of the wind can impact your property differently; if the wind hits your fence first, it may create a blockage for your neighbors, resulting in less damage to their property and more to yours.Hurricane ****** was classified as a ***** hurricane upon reaching *******. As stated in our warranty, damage caused by Acts of God is not covered. I want to clarify that the fence you paid for does indeed have concrete at each post. You confirmed in your email that you observed us using 50-pound bags of concrete during the installation and had specific questions about the gate post, which contains 100 pounds. As we stated, all posts were secured with 50-pound bags, and the gate post received the additional 100 pounds, consistent with our standard installation practices. We have adhered to this method for years, and the unfortunate circumstances following the hurricane can lead to challenges similar to what you are experiencing. It's important to note that you are reaching out after a significant storm, and our warranty explicitly does not cover storm damage. Given that Florida has not experienced a ***** Category hurricane in over a decade, we have now researched and looked up ways to take additional steps to help existing and future customers prepare for future ***** hurricanes as Florida is now a very hot spot for them. However, we cannot control Mother Nature or its effects. To help minimize potential damage, we can reinforce your fence by adding over 100 pounds of concrete to each post and installing stiffeners for enhanced stability.Furthermore, I must address the tone and behavior evident in your communications with my team, which I find uncalled for. The level of disrespect and rudeness we have experienced is unacceptable. We believe it is best for both parties to part ways regarding any future work. We truly wish you the best moving forward.I also want to point out that you mentioned having to "babysit" the installation process. If it was not being done to your standards, why did you not speak up? We have made every effort to work with you, but you have been very disrespectful and hostile regarding circumstances beyond our control. You were aware that our warranty does not cover any damage following an Act of God, and given that, you should have reconsidered proceeding. You understood the terms. You expressed a desire for large gates, and we informed you that you might encounter flimsy options, to which you acknowledged. After experiencing a ***** stormsomething you had not encountered before, as you mentioned in your conversation with our officeand given your unfamiliarity with hurricane strength and the damage it can cause, you now believe the issue lies with our workmanship. However, prior to Hurricane ******, you never reached out to us via call, email, or any form of communication with your concerns.