Reviews

Review Details

• Review fromMildred P

  Date: 10/08/2023

  Horizon did 2 bathroom remodels for us . They were professional and friendly. We are very happy and satisfied customer .

• Review fromTommye B

  Date: 05/25/2023

  We love our screen in porch. I was told it would take up to 6 to 8 weeks and it was finished in 1 day on the 6th week. It looks really nice. The guys did a great job and cleaned up everything afterwards.

  Horizon Improvements, Inc.

  Date: 05/26/2023

  Thank you for the review

• Review fromCookie M

  Date: 02/16/2023

  It was so worth the wait!! Due to a shortage of glass it took longer than expected. However, I absolutely love my sunroom. It is gorgeous and I am 100% pleased with the finished product. The service and professionalism I received are nothing that I can find fault with. If you are thinking of having a sunroon addition, look no further the HORIZON!!

  Horizon Improvements, Inc.

  Date: 05/26/2023

  Thank you for the review!

• Review fromKevin H

  Date: 02/09/2023

  We signed a contract for a new door, windows, and minor roof work for a sunroom in April 2022, paid 50% up front, and were told our project would be completed by or in August 2022. In January 2023 most of the work was finally complete after nonstop phone calls. I say most because eventually we hired a second company to complete the work and finished some things for ourselves. Materials were left in our yard through the entire process, and the windows leaked after installation and had to be fixed. Through the entire 9 month process it was excuse after excuse, and some blatant lies. We were told twice that they were waiting on the county permit to be approved. Eventually we contacted the Okaloosa County permit office and there had been no permit filed with them for our property. Horizon tried to backtrack this excuse by blaming a front desk person for not knowing details. Excuses we got ranged from schedule is full, salesmen don't make the schedule, pipe burst in the office, piped burst in a worker's home, someone quit, hurricane slowed window shipping times, materials trailer had a flat tire, forecast said rain (it didn’t rain all day), and even a delivery truck parked in front of your windows so we can’t get to them today. It was a running joke what excuse we were going to get this time. Several occasions we were told workers would be at our house "first thing in the morning", by 11am we were having to call asking where they were. We took several days off work to stay at home when no one showed up. Horrible experience from start to finish, had to hire a second company to complete the work, and even did some of the finishing touches ourselves just to be finished dealing with Horizon. If you value your time, money, sanity, and a professionally ran business I would recommend looking elsewhere! Unfortunately, 1 star is the lowest rating I can leave.

• Review fromKathleen T

  Date: 08/03/2022

  I give Horizon a "1" rating as there is nothing lower. I paid 50% of the $4990 to screen in my back patio back in mid Jan 2022 and was told apx 8 wks to start. Here we are 29 wks later - NO SCREEN. They did however, show up on July 6 to leave my back yard in complete shambles. A pile of dirt in the yard (from the footings), damage to my sod, concrete pieces in the lawn, left the water running when they left, concrete splatter EVERYWHERE, crushed up concrete on the patio furniture, to name a few. I was told that they did not have any drop clothes!!!! In addition, they only poured 1 of the 3 sides for the footings and its so uneven, you can turn your ankle on it. I have had to contact them so many times and all I get are excuses; its raining, or its Covid, or death in family, or staff shortages. Something is just not right. When I mentioned to Mac on Aug 2 that I was going to request my deposit back, he told me that because they "started" the project on July 6, the owner will refuse my request, minus the concrete poured, manpower and a percentage (cancellation fee). It may be worth it to take the loss and do business with a company that values me and has good work ethic. I am sooo frustrated they leave me no choice in leaving this review. There is a certain expectation for work to be complete. Sounds like Horizon needs to stop making promises.

  Horizon Improvements, Inc.

  Date: 08/17/2022

  I have met with Mrs. ****** and we installed the footers for her screen room enclosure last week. We also have scheduled to install her screen room next week.To my knowledge we have taken care of all her concerns to this point.