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• Review fromJoshua V

  Date: 07/07/2024

  Horribly inefficient, rude, and uncaring.I'd been meeting with a psychiatrist at this place for about 6 months. After my first appointment they lost their accreditation and told me to contact them again after waiting two months or so. I contacted them again after waiting and started having sessions again. After another 3 or 4 sessions, I was laid off and asked to stretch our meetings to every 3 months. The doctor agreed but only gave me a one month supply of Adderall to "save me money". A month later I called and asked for a refill, it took two weeks and four follow up calls for someone to tell me that the doctor was refusing to call in a script without a session.I felt like I was being strong armed into paying for another session so I fired them as my mental health doctor. A few weeks later I get an invoice in the mail for one dollar amount, a few days later another invoice for a DIFFERENT amount. When I logged into the patient portal it had DIFFERENT totals listed. The portal didn't even accurately show receipts for what I had paid. I sent an email asking what the deal was, it took a week to get a response saying, basically, call the 800 number. I sent a follow-up and waited three days before calling. The phone staff was rude, they kept saying I called the wrong number or wrong location and acted like they were doing me a favor when they transferred me. Multiple staff members told me they'd call me back and didn't. Multiple staff members said they were trying to help but didn't offer any resolution. It was very common for the staff to try and talk over me while I was explaining what I was upset about.Ended up talking to an ***************************** (I believe) who kept speaking to me like I was the bad guy and wouldn't listen to my actual concerns. Once I finally told her that she wasn't listening or offering solutions she finally stopped pushing a narrative and listened to me. It took over two weeks to get it sorted and a lot of stress.