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Business Profile

Diagnostic Testing

Dermpath Diagnostics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted dermpath and the collections agency the same day I filed this complaint. Left messages with both briefly explaining my situation and gave each my phone number to call back and have not been contacted by either. I had assumed you guys are contacting dermpath and that is why I have not heard back from them, but now it's been a while, I'm not so sure. ing me for bills I have never been given. My dermatologists office has even sent them letters asking them to send it to my correct address with my sample and nothing anyone has done has worked over the last seven years. Its ridiculous we have gotten to this point. I have to get these biopsies to remain healthy, I shouldn't have to fight the lab who tests them. I shouldn't be in debt twice a year because they cannot send something to the correct address.

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the dermatologist (*****************) on 7/18/2022. She sent two surgical pathology requests to Dermpath diagnostics. After the insurance was applied the bill was $337.05. I paid that amount through my health equity HSA 8/16/2022. On 10/4/2022 I received a statement that stated it was a second request for payment and I was 30 days past due. I called their payment number *************) and asked about the other payment from 8/16/2022, they had no record of me paying. I was advised to go online and pay the bill again and I did to avoid something on my credit. The second $337.05 was paid 10/11/2022. I discussed with ******* about getting a refund and on 12/14/2022 I called and talked to ***** who stated ******* had sent my ticket for a refund on 12/13/2022 @4pm. I have been trying to call back to see where my refund is because it is now 2/10/2023 and I have not received it yet. Every time I call it does not recognize the bill number I have on my statement and it routes me to a queue where I sit on the phone for ***** minutes before hanging up. Bill number on my statement is ***********. I also received a number from ******* which I guess was for a ticket he opened #********. Please help me get my money back

Dermpath Diagnostics is NOT a BBB Accredited Business.

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