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Business Profile

Restaurants

Red Lobster Hospitality, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Lobster Hospitality, LLC has 209 locations, listed below.

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    Customer Complaints Summary

    • 160 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Chemiah ******

      Business Response

      Date: 05/06/2025

      We are sorry to hear of Ms. ******** issues with her takeout order. A refund request has been submitted. Ms. ****** can expect her refund within 7-10 business days. Thank you. 

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service was horrible, never got refills on drinks, rolls or anything else. Food was over cooked/undercook/frozen. I complained and still got nothing but they tried and gave me a discount. Manager of the night was horrible. Told me he's going to help us out and didn't. Our server told us straight out the food didn't seem right, butter wasn't melted and still brought us our food. Than we were told to be grateful that the manager looked out on giving us ***** off the bill which was totally unprofessional. We were told by our server that she was gonna bring us refills on drinks after the food. Shrimp was over cooked, lobster tail was rubber, crab legs were still frozen. Never got our mashed potatoes. Only good thing I ate on my plate was asparagus. We were told kitchen is backed up, but the whole restaurant was empty. Our server only had 3 tables and still would not accommodate us appropriately. I am very disappointed. We were celebrating my mom's birthday and this is how we were treated and disregarded. I've never in my life had any of these kind of problems at any restaurant ever. I will never go back to this red lobster ever again. I was still kind and tipped my server even though they didn't deserve a *****. I never complain but today I am.

      Business Response

      Date: 05/02/2025

      We are sorry to hear of Ms. ******* experience. Out General Manager has spoken with Ms. ******* to address her concerns. We look forward to serving Ms. ******* in the near future. 

    • Initial Complaint

      Date:04/23/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnt get my order tried contacting the driver they didnt pick up called doordash they said they were going to contact the driver but said the was a language barrier and told me to contact red lobster i tried no answer heres my order number *********** i placed from **************************************

      Business Response

      Date: 04/24/2025

      We are sorry to hear of the delivery issues. A refund request has been submitted. Ms. ***** can expect the funds within 7-10 business days. Thank you. 

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I havent recieved any response from *** Lobster show me the responseent my hard earned money not a voucher

      Business Response

      Date: 04/04/2025

      We have reached out to our guest regarding their unsatisfactory experience. We have not heard back from the guest. Once, we received additional information we will be happy to further assist with their concerns. 

    • Initial Complaint

      Date:03/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/21/2025 13:53 time I felt wrong and cheated out my money. The service and food were horrible. I waited a long time, for a To Go Order Meal. I want to be compensated for the poor service I received.

      Business Response

      Date: 03/28/2025

      We are sorry to hear of our guest dissatisfaction. A refund request has been submitted. Our guest can expect to receive the funds within 7-10 business days in their next statement. 

    • Initial Complaint

      Date:03/25/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23112346

      I am rejecting this response because:

      It looks like your director is still confused and lie.

      I called her several time, but she kept hang up on me. How professional.

      I emailed her a few days after she refused to talk to me over the phone, around March 7th and told her that she was hanging up.

      She responded me around March not addressing the issue with ****** up on me.

      She wrote me an email in a strange English language saying the following, and not addressing any of the issues I stated in my first complaint.

      To me your Diretor is rude and unprofessional.

      I was hoping that my complaint here on BB would reach your HQ.

      Here is your Director's answer:

      "Thank you for your interest in Red Lobster.

      Each and every guest who visits Red Lobster is very important to our company. We also value our team members and managers just as highly.

      Our employees are dedicated to providing the utmost in service. When they are unable to provide great dining experiences to their guests, it is quite upsetting for them. We have followed our recipes, ensured our service was impeccable, and our managers have been available to speak with you.

      Unfortunately, we just cannot seem to meet your expectations. This puts us in the perplexing predicament of failing to please you yet taking your money; or, choosing to not charge you for your meals but knowing youve left the restaurant dissatisfied.

      For these reasons, we have to respectfully decline service to you in the future and ask that you find another establishment to fulfill your expectations when dining out.

      We thank you for you past patronage.

      We appreciate the time you took to contact us.

      Sincerely,

      ***** *****
      Director of Operations

      Sincerely,

      **** Cushion

      with oil coming out.The fish was placed over the fries, and that grease was covering the fires. Who eats fries with fish sauce on them?Very discussing.The Lobster bake was about half size of what's shown in picture on the website: again the sea food was placed over the pasta.Who eats pasta with seafood taste?There was a lot of pasta, and less seafood: a small piece of lobster, a few shrimp and muscles.This was a rip off dish.We could not eat any of the food as the oil made us sick and the gross looking food. Had to throw it away.We are not pleased with this order and events with staining my clothes and seat.I am impressed by such a poor service. This is unacceptable.I am asking for a full refund of $71. 97 plus a reimbursement of $30 for cleaning the seat and my jeans.I have the restaurant receipts.Order under ****, pick up time: 12: 35 PM 2/28 Check # ****** Please do not call.

      Business Response

      Date: 03/27/2025

      Our Director of Operations has tried to contact our guest previously when we first received Mr. ****** concerns. Unfortunately, he did not return our calls. A refund request has been submitted. Thank you

      Business Response

      Date: 04/04/2025

      The refund of $71.97 was processed on March 13, 2024. If the funds have not yet been received, Mr. **** can follow up with his financial institution.

      Customer Answer

      Date: 04/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I also wanted RL to know about my bad experience with your Director.

      Thank you.

      Sincerely,

      **** Cushion

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I always go out on Valentines Day. We went to the Red Lobster in ****************, **. It was very cold that night and the doors were left open because it was so crowded. We were cold! We asked to be moved to another table which was open. They refused. We ate, tipped them and left. When we left, the same table was open. $122.00 was the bill. When I called the next day the manager apologized but sent me a gift certificate for only $25.00. I am sending it back to him. We are 76 years old and we ate with our coats on.

      Business Response

      Date: 03/17/2025

      We are sorry to hear of our guests' experience. Our restaurant managers have tried to contact Mr. Range. A refund request for $50.00 has been submitted. Mr. Range can expect the funds in his account within 7 business days. Thank you. 

    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23041600

      I am rejecting this response because: I would like my money back, not a refund.

      Sincerely,

      **** *****

      Business Response

      Date: 03/10/2025

      We are sorry to hear of Mr. ******* issue with his takeout order. A refund request has been submitted. He can expect to receive the funds in his account within 7-10 business days. Thank you. 

      Customer Answer

      Date: 03/11/2025

      Im sorry I didnt see where they agree to a refund. Ill accept the refund 

      Business Response

      Date: 03/12/2025

      I advised our guest that a refund was submitted for his check on March 10, 2025. He can expect the funds in his account within 7 business days. I have followed up with our guest via email regarding the refund process. Thank you. 

      Customer Answer

      Date: 03/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Im sorry I didnt see where they agree to a refund. Ill accept the refund 

      Sincerely,

      **** *****

    • Initial Complaint

      Date:03/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello i did not receive my order *********** contacted the driver no response called doordash was told to contact the store contacted the store no answer i am requesting a refund

      Business Response

      Date: 03/06/2025

      We are sorry to hear of Ms. ********* delivery concerns. A refund request has been submitted. She can expect her funds within 7-10 business days. 

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dined at ********************************************* on 2/15/25. They served me a completely raw cold ****** filet that was only seared on the outside. The server came to the table after 20 some minutes of this steak laying raw on my plate. Only offered to take it and recook. The steak was ordered medium done. Server didn't get a manager or offer anything but to take the the ****** steak back to the kitchen to cook and re-serve to me after it laid on my plate over 20 minutes. I basically spent $27.99 for a meal that wasn't eatible. I filed a complaint with red lobster and they didn't do anything. Wanted to talk about it and didn't offer any compensation . The manager should of been immediately notified and either another fresh steak offered or refund. You think the manager would want to make sure the cook isn't serving raw meat. The Free desert coupon was a reward my wife had for her birthday and we used it. It's wasn't anything red lobster comped me for the raw steak.

      Business Response

      Date: 02/26/2025

      We are very sorry to hear of Mr. ******* visit. Our Director of Operations has followed up with the culinary team regarding meal preparations. With the hope that Mr. ***** will give us another opportunity to service him we are sending a coupon, to his email address, for him to redeem on his next visit. Thank you

    Red Lobster Hospitality, LLC is NOT a BBB Accredited Business.

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