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Business Profile

Restaurants

Darden Restaurants, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Darden Restaurants, Inc. has 1382 locations, listed below.

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    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a meal online and paid with a giftcard. When I arrived at the restaurant, I was told they didn't have my order in stock and I asked for a refund. Not only did i not get a refund, but my entire giftcard balance was depleted. I have contacted Longhorn multiple times without resolution.

      Business Response

      Date: 04/22/2025

      Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 48hrs

    • Initial Complaint

      Date:04/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Business response says I received a full refund. I have not. 

      Business Response

      Date: 04/23/2025

      Our Director of Operations has followed up and we have issued a full refund to the guest. 

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23224176

      I am rejecting this response because:

      The Business response says I received a full refund. I have not. 

      Sincerely,

      ****** ********

      Business Response

      Date: 04/24/2025

      I apologize for the delay, our restaurant team did submit the refund which was initially rejected due to a system issue. I have had it reprocessed today so the guest should see the refund within a few business days. I am also sending an electronic gift card as an apology for the inconvenience.  

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday we ordered food at our local Longhorn steakhouse restaurant via the online app. We ordered 2 rib slab dinner meals that came with 2 sides. Along with an outlaw ribeye (priced at $35), and a filet mignon priced at $30. We ordered these steaks medium. When they arrived, they were well done. These items are priced on the higher end & all we expect is accuracy with the steak temperature. Not rudeness and push back from so-called management. I called the manager, was left on hold for forever. She finally got on the phone and was very rude offering me only $25 even though both steaks were well done. It was a horrible experience. Id like to be refunded for both steaks at full price. Thank you!

      Business Response

      Date: 04/21/2025

      Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 48 hrs.

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 16 at 4:40pm I placed an Olive Garden Delivery order. Usually i do pickup orders quite frequently but this time i decided to try out delivery. Once my order arrived, i found out they didnt even include my entrees. In the bag was only soup and breadsticks - which are usually free anyway. I was so upset and tried to call Olive Garden but no one answered. I filled out the survey and left a negative feedback, then like a week or two later i just checked my email spam and saw the manager sent me a $40 gift card. This actually made me more upset. My order was $90.69 so a $40 gift card doesnt even cover half of that. I dont want a gift card, I want a refund for the order because this whole situation was absolutely ridiculous. Please take the gift card back because I do not want it.

      Business Response

      Date: 04/23/2025

      A refund was processed for this guest on 4/14/25 for the full amount. 

    • Initial Complaint

      Date:03/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter and I went to this restaurant and the server was nonchalant, dry, and unfriendly. I asked the manager ****** ****** if we could have another server but she stated " We do not discriminate and our servers are all trained the same way". I advised her I mentioned nothing about discrimination and advised her that the server was unfriendly, nonchalant, and did not seem to want to serve us and would just like another server. ****** proceeded to make the same statement about discrimination, which I was confused about. ****** proceeded to argue with me and I advised if I could have her boss's name (******), she provided a card with some writing on it. ****** did not provide us a solution except for us to either leave or keep the server we have. I am still confused if I asked for a different server a customer would either have to leave or suffer with an unfriendly server. ****** advised this is Longhorn policy.

      Business Response

      Date: 03/31/2025

      Our Guest Relations will communicate with the operations leadership and  follow up with the guest within the next 72hrs.

    • Initial Complaint

      Date:03/19/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been served undercooked spongy chicken when I ordered chicken scampi on 03/16/2025 . I notified the manager , ****** *******, placed on my receipt that I was supposed to get a $20.79 refund that I need to get this money placed back on the debit card I used for this dinner. However, when I called on 03/19/2015 I was given the run around and refused to be given the mutual respect of this so called manager discussing with me my refund. I had complete diarrhea of loose stools 10x in 24 hours from Sunday and Monday due to eating this undercooked chicken

      Business Response

      Date: 03/20/2025

      Our manager submitted a refund as promised yesterday (March 19th).  Please allow several business days for the refund to appear on your online statement. 

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During my visit to longhorn yesterday, it started off rough. To start off I joined the waitlist prior to going. The estimated time was 21 minutes. When I checked in we waited approximately 45 minutes. We then received a text to come in and the front desk host asked us how many guests. I informed her that the reservation was under my boyfriends first 3 initials and full last name. She then states that we werent on the list when I finally said it after repeating it 3 times she goes oh I got it follow me we then followed her to the very first booth. Thinking everything was going to go smoothly after this it however did not. The floor was extremely Dirty with towels and crumbs under as if someone cleant the table and brushed the remaining on the ground. Yes I knew it was a full house but Ive been to this location multiple times and have never experienced anything like this. The next issue was my table was not cleared when we received our food. appetizers plates and the bread plates were left on the table. No one offered to clear them for us not once. That also goes along with we never received any refills for our drinks. I did notice our waitress as well other waitresses handling other tables because it was a full house which I understood. However; I just felt like we went unnoticed the entire night.

      Business Response

      Date: 03/20/2025

      Our Guest Relations will communicate with the operations leadership and  follow up with the guest within the next 48hrs.

    • Initial Complaint

      Date:03/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date March 14 I purchased food from this location. The food was burnt and stale and uneditable. I talked to the manager. They said that they was going to sendover a gift card over them amount that I paid because they couldn't issue the refund back to my debit card they said my account was flagged and they wasn't gonna do anything and I was unable to eat my food. I want my money back.

      Business Response

      Date: 03/20/2025

      We apologize you were disappointed with your To Go order and would like to connect further with you to resolve your concern.  We are reaching out to you directly via the contact information you provided.

    Darden Restaurants, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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