Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Unfortunately, I had to complain via BBB to get them to do what I asked them multiple times via phone every time they called me. I hope they honor their word. Otherwise,  I will issue a new complain.
  Sincerely,
  
  ****** *********

  Business Response

  Date: 04/24/2025

  Estimada Sra. ****** ********,
  Reciba un cordial saludo de parte del *********************************** de P.A.S.
  Lamentamos sinceramente las molestias ocasionadas por las llamadas que ha estado recibiendo. Agradecemos que se haya tomado el tiempo para hacrnoslo saber.
  Queremos informarle que su nmero de telfono ha sido eliminado de forma definitiva de nuestra base de datos de contacto, y se ha registrado su solicitud de no recibir ** comunicaciones de nuestra parte. Esto garantizar que no vuelva a ser contactada por nuestro equipo.
  En cuanto a la mencin de que su banco la refiri a nosotros, queremos aclarar que *** no es una informacin que provenga de nuestra empr***. Lamentamos si hubo alguna confusin al respecto y agradecemos su comprensin.
  Reiteramos nuestras disculpas por los inconvenientes causados y nuestro compromiso con el respeto a la privacidad y las preferencias de cada persona. Si en el futuro desea comunicarse con nosotros o tiene alguna inquietud adicional, estamos a su disposicin.
  Atentamente,

  PAS Programa de Ayuda Simple

  Dear Ms. ****** ********,
  Warm greetings from the *************************** at **********************
  We sincerely apologize for the inconvenience caused by the calls you have been receiving. We appreciate you taking the time to let us know about this matter.
  We would like to inform you that your phone number has been permanently removed from our contact database, and your request not to receive further communications from us has been recorded. This will ensure that you are no longer contacted by our team.
  Regarding the mention that your bank referred you to us, we would like to clarify that this is not information that originated from our company. We regret any confusion this may have caused and thank you for your understanding.
  Once again, we apologize for the inconvenience and reaffirm our commitment to respecting each individuals privacy and preferences. If you wish to contact us in the future or have any further concerns, we remain at your service.
  Sincerely,

  Regards,
  PAS Programa de Ayuda Simple

  
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saludos.Siempre que termino de pagar algo buscan como cobrarme otra cosa (como proteccin de crdito) y no quiero ** el servicio. Ya que las llamadas se estn volviendo demasiado incmodas en mi trabajo y llaman 3 y 4 veces corridas de diferentes numeros.

  Business Response

  Date: 04/07/2025

  Estimado ******** Santiago,
  Reciba un cordial saludo de parte del equipo de *** Programa de Ayuda Simple.
  Lamentamos sinceramente los inconvenientes que ha experimentado con nuestras llamadas, especialmente en un momento tan delicado como es su jornada laboral. Entendemos perfectamente lo ******* que debe ser recibir mltiples intentos de contacto, y le ofrecemos nuestras disculpas por cualquier incomodidad que esto haya podido ocasionar.
  Queremos asegurarle que su proteccin y mejoramiento de crdito estn activos y seguimos trabajando con el compromiso de brindarle el mejor servicio posible. No obstante, entendemos su solicitud de no recibir llamadas fuera de un horario conveniente.
  Le pedimos, por favor, que nos indique una hora especfica dentro del da en la que pueda recibir una llamada de nuestro equipo, y garantizamos que no se contactar con usted fuera de ese horario acordado. Su satisfaccin y tranquilidad son nuestra prioridad, y estamos dispuestos a resolver cualquier inquietud de manera respetuosa y eficiente.
  Agradecemos su comprensin y paciencia, y quedamos atentos a su confirmacin para poder coordinar la llamada.

  Atentamente,
   Programa de Ayuda Simple

  Dear ******** Santiago,
  Greetings from the *** Simple Help Program team.
  We sincerely apologize for the inconvenience you have experienced with our calls, especially during such a delicate time as your workday. We fully understand how frustrating it must be to receive multiple contact attempts, and we apologize for any discomfort this may have caused.
  We want to assure you that your credit protection and improvement services are active, and we continue to work with the commitment to provide you with the best possible service. However, we understand your request to not receive calls outside of a convenient time for you.
  Please let us know a specific time within the day when you can receive a call from our team, and we guarantee that you will not be contacted outside of that agreed-upon time. Your satisfaction and peace of mind are our priority, and we are ready to address any concerns in a respectful and efficient manner.
  We appreciate your understanding and patience, and we look forward to your confirmation so we can coordinate the call.

  Regards,
  *** Programa de Ayuda Simple

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****o investigate this matter and take appropriate action to hold Programa de Ayuda Simple Corp accountable.

  Business Response

  Date: 03/25/2025

  Cordial saludo sra ******** Vale,
  Gracias por hacernos llegar sus inquietudes. Lamentamos sinceramente cualquier inconveniente o frustracin que haya experimentado con nuestro servicio. Queremos brindarle la mayor claridad posible sobre su caso.
  Le informamos que el 20 ******** de 2025, a las 10:44 AM, uno de nuestros representantes atendi su solicitud de cancelacin y todo el proceso fue debidamente cancelado en ese momento. Usted nos inform que debido a un inconveniente con su hija de 4 aos, no poda continuar con nuestros servicios, y en base a esta solicitud, se procedi a cancelar de manera completa el servicio.
  Adems, para su tranquilidad, la informacin que proporcion para el anlisis de crdito fue eliminada en el mismo momento de la cancelacin, como parte de nuestro protocolo.
  Entendemos la importancia de mantener la transparencia y la confianza en nuestros procesos, y nos disculpamos si esta situacin le caus alguna confusin. Queremos asegurarle que su solicitud fue atendida y proc***da de acuerdo con lo solicitado en *** llamada.
  Agradecemos su paciencia y comprensin, y quedamos a su disposicin para cualquier aclaracin adicional.
  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  Cordial greetings, **************************** you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration you have experienced with our service. We want to provide you with the utmost clarity regarding your case.
  We would like to inform you that on March 20, 2025, at 10:44 AM, one of our representatives handled your cancellation request, and the entire process was properly canceled at that time. You informed us that due to an issue with your 4-year-old daughter, you were unable to continue with our services, and based on this request, the service was fully canceled.
  Additionally, for your peace of mind, the information you provided for the credit analysis was deleted at the same time as the cancellation, as part of our protocol.
  We understand the importance of maintaining transparency and trust in our processes, and we apologize if this situation caused any confusion. We want to assure you that your request was addressed and processed as requested during that call.
  We appreciate your patience and understanding, and we are at your disposal for any further clarification.
  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:03/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting harassing calls for a service I did not request. Its been going on for the last 2 years. If I need their services, I will contact them. So please stop the harassing calls.

  Business Response

  Date: 03/17/2025

  Estimado ******* *****,

  
  Queremos asegurarle que su nmero de telfono ha sido eliminado de nuestra base de datos de manera inmediata, y no recibir ms ******** de nuestra parte. Lamentamos profundamente cualquier inconveniente causado y le agradecemos por habernos informado sobre esta situacin.
  Si en el futuro necesita nuestros servicios, no dude en contactarnos directamente. Su privacidad es nuestra prioridad, y nos comprometemos a tomar las medidas necesarias para evitar que este tipo de incidentes se repitan.

  
  Atentamente,

   Programa de Ayuda Simple

  Dear ******* *****,
  We want to assure you that your phone number has been immediately removed from our database, and you will no longer receive any calls from us. We deeply regret any inconvenience this may have caused and appreciate you bringing this situation to our attention.
  If you need our services in the future, please don't hesitate to contact us directly. Your privacy is our priority, and we are committed to taking the necessary steps to prevent such incidents from occurring again.

  Regards,
  PAS Programa de Ayuda Simple

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has harassed me over the past 3 to 4 years offering a service that they say I need but I don't. I'm tired of telling them to stop calling me but they keep calling very month or so. I don't need their services and most important I don't want them. I need help to make them stop calling my number saying that I need their help when I'm not.

  Business Response

  Date: 01/31/2025

  
  Asunto: ************************* de su Informacin P.A.S Programa de Ayuda Simple
  Estimado Sr. *********************** sinceramente cualquier molestia que nuestras ******** hayan podido causarle. En P.A.S Programa de Ayuda Simple, respetamos completamente su decisin y queremos asegurarle que su nmero ha sido eliminado permanentemente de nuestra base de datos. A partir de este momento, no recibir ms ******** de nuestra parte.
  Entendemos lo frustrante que puede ser recibir comunicaciones no deseadas, y queremos reiterarle que su solicitud ha sido atendida con total prioridad. Si en el futuro llegara a recibir algn contacto por error, por favor notifquenos de inmediato a ********************************************* y tomaremos las medidas necesarias para corregirlo sin demora.
  Le agradecemos por su paciencia y por hacernos saber su inquietud. Quedamos a su disposicin para cualquier aclaracin y le deseamos lo mejor.

  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  Subject: Confirmation of Removal of Your Information P.A.S Programa de Ayuda Simple
  Dear Mr. *************** sincerely apologize for any inconvenience our calls may have caused you. At P.A.S Programa de Ayuda Simple, we fully respect your decision and want to assure you that your number has been permanently removed from our database. From this moment on, you will no longer receive calls from us.
  We understand how frustrating unwanted communications can be, and we want to reiterate that your request has been handled with the utmost priority. If you happen to receive any contact from us in the future due to an error, please notify us immediately at ********************************************* and we will take the necessary steps to correct it without delay.
  We appreciate your patience and for bringing this matter to our attention. We remain at your disposal for any further clarification and wish you all the best.
  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/29/2025

  Asunto: ************************* de Nmero PAS Programa de Ayuda Simple
  Estimada Sra. ***** ****,
  Recibimos su mensaje y lamentamos cualquier inconveniente que haya experimentado. Queremos confirmarle que hemos eliminado su nmero de nuestra base de datos para que no reciba ms ******** de nuestra parte.
  Si tiene alguna otra lnea telefnica distinta a la que nos ha proporcionado y desea que tambin sea eliminada, por favor hganoslo saber para proceder con la actualizacin correspondiente.
  Agradecemos su tiempo y le pedimos disculpas por cualquier molestia ocasionada.

  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  Subject: Confirmation of Number Removal PAS Programa de Ayuda Simple
  Dear Ms. ***** ****,
  We have received your message and regret any inconvenience you may have experienced. We would like to confirm that we have removed your number from our database, so you will no longer receive calls from us.
  If you have any other phone number different from the one you provided and would like it to be removed as well, please let us know so we can proceed with the corresponding update.
  We appreciate your time and apologize for any inconvenience caused.

  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/29/2025

  Asunto: Confirmacin de cancelacin de servicio y eliminacin de informacin personal
  Estimado seor ****,
  Reciba un cordial saludo.
  Por medio de la presente, confirmamos que, conforme a su solicitud, el servicio asociado a su perfil ha sido cancelado de manera definitiva y toda su informacin personal ha sido eliminada de nuestros sistemas de acuerdo con nuestras polticas de privacidad y en cumplimiento de la normativa vigente.
  Asimismo, queremos reiterarle que en PAS Programa de Ayuda Simple operamos con total transparencia y profesionalismo, dedicndonos exclusivamente a brindar soluciones de alivio financiero a quienes enfrentan dificultades con su crdito. Nuestro compromiso es asistir a nuestros clientes con opciones viables y responsables, siempre enmarcadas dentro de la legalidad y las mejores prcticas del sector.
  Lamentamos cualquier inconveniente que haya podido experimentar y reiteramos nuestro compromiso con la transparencia y el respeto a nuestros clientes. Si en el futuro requiere informacin adicional o desea conocer ms ***** nuestros servicios, no dude en contactarnos.
  
  Agradecemos el tiempo que nos brind y le deseamos xito en sus futuros proyectos financieros.
  
  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  
  Subject: Confirmation of Service Cancellation and Personal Information ********************************** greetings.
  We hereby confirm that, as per your request, the service associated with your profile has been permanently canceled, and all your personal information has been deleted from our systems in accordance with our privacy policies and in compliance with applicable regulations.
  Furthermore, we would like to reiterate that at PAS Programa de Ayuda Simple, we operate with complete transparency and professionalism, focusing solely on providing financial relief solutions for those facing credit challenges. Our commitment is to assist our clients with viable and responsible options, always within the framework of legality and best industry practices.
  We regret any inconvenience you may have experienced and reaffirm our commitment to transparency and respect for our clients. If in the future you require additional information or would like to learn more about our services, please do not hesitate to contact us.
  We appreciate the time you have given us and wish you success in your future financial endeavors.

  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:11/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 11/02/2024

  Estimada ***** ****,
  Lamentamos sinceramente las molestias que nuestras ******** han causado. En PAS Programa de Ayuda Simple, valoramos profundamente la privacidad y el bienestar de nuestros clientes.
  Queremos informarle que su nmero ha sido eliminado de nuestro sistema en este mismo momento, por lo que no recibir ms ******** de nuestra parte. Nos disculpamos por las molestias ocasionadas y entendemos lo frustrante que puede ser esta situacin.
  Si tiene alguna otra pregunta o inquietud, no dude en comunicarse con nosotros.

  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  Dear ***** ****,
  We sincerely apologize for the inconvenience our calls have caused. At PAS Simple Assistance Program, we deeply value the privacy and well-being of our clients.
  We would like to inform you that your number has been removed from our system at this moment, so you will not receive any more calls from us. We apologize for the disturbances caused and understand how frustrating this situation can be.
  If you have any further questions or concerns, please do not hesitate to reach out to us.

  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  And I hope that in the future I am no longer contacted regarding your services, which as mentioned previously it is illegal of you to offer in the first place in ************ 
  
  Sincerely,
  
  **** *******eral... Again, I *DO NOT* wish to do business with them. At all. Least of all with a company that resorts to such tactics. Please, lose my number and whatever information you have of mine.

  Business Response

  Date: 10/25/2024

  Estimado Sr. **** *******,
  Lamentamos sinceramente la experiencia que ha tenido y agradecemos que nos lo haya comunicado. Entendemos su frustracin y le pedimos disculpas por cualquier inconveniente que nuestras llamadas le hayan causado.
  Queremos asegurarle que su solicitud de eliminacin de informacin y su exclusin de nuestra lista de contactos ser procesada de inmediato. Nos comprometemos a garantizar que no reciba ** comunicaciones de nuestra parte.
  Le agradecemos su paciencia en este asunto y valoramos su retroalimentacin, la cual nos ayuda a mejorar nuestros procesos. Si tiene alguna otra inquietud, no dude en comunicarse con nosotros.
  Cordialmente, P.A.S. Programa de Ayuda Simple ....................

  Dear Mr. **** *******,
  We sincerely regret the experience you have had and appreciate you bringing it to our attention. We understand your frustration and apologize for any inconvenience our calls may have caused.
  We want to assure you that your request for the removal of your information and your exclusion from our contact list will be processed immediately. We are committed to ensuring that you do not receive any further communications from us.
  We thank you for your patience in this matter and value your feedback, which helps us improve our processes. If you have any other concerns, please do not hesitate to reach out to us.
  

  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 10/18/2024

  Cordial saludo, Sr. ********************* sinceramente los inconvenientes que ha experimentado debido a nuestras llamadas. Apreciamos que nos haya informado sobre esta situacin.
  Su comodidad y privacidad son de suma importancia para nosotros. Para abordar este problema de manera efectiva, hemos tomado medidas inmediatas para investigar este asunto y hemos eliminado su telfono de nuestras listas de contacto.
  Estamos comprometidos a brindarle una experiencia positiva y a garantizar que no vuelva a recibir comunicaciones no deseadas de nuestra parte. Si tiene alguna pregunta adicional o necesita asistencia, no dude en contactarnos.

  Agradecemos su comprensin

  Cordialmente, P.A.S. Programa de Ayuda Simple ....................

  Warm regards, Mr. ************* sincerely apologize for the inconvenience you have experienced due to our calls. We appreciate you bringing this situation to our attention.
  Your comfort and privacy are extremely important to us. To effectively address this issue, we have taken immediate steps to investigate the matter and have removed your phone number from our contact lists.
  We are committed to providing you with a positive experience and ensuring that you do not receive unwanted communications from us in the future. If you have any further questions or need assistance, please do not hesitate to reach out.
  Thank you for your understanding.

  Regards,
  P.A.S. Programa de Ayuda Simple