Reviews

Review Details

• Review fromLori L

  Date: 08/01/2023

  So very very happy with this company. We have been customers since 2020 when our generator was first installed. Our technicians today were **** and ***** who were extremely efficient and knowledgeable answering all my questions. Do not hesitate to use this company. They are awesome and owning a Generex generator gives such peace of mind. Thank you for a job well done. ??

• Review fromRuth B

  Date: 06/13/2023

  Generx installed a whole-house generator. The installation was perfect. Their service is great. Now that my initial warranty is over they are offering a wonderful service maintenance contract. When you get old certain things mean a lot. Knowing that your generator will always work is a relief and confidence that Generax will keep it working.

  Generx Generators, Inc.

  Date: 06/14/2023

  Hi ****!

  Thank you for the kind words, we will be sure to share with our team. Thank you for your business and we look forward to maintaining and keeping a good working generator for you for years to come.

  Thank you!

  GenerX Generators

• Review fromMinou H

  Date: 05/13/2023

  I asked the company to come to my house to do maintenance on my generator. ******* came, serviced the generator and answered all (and there were plenty) questions I had. He was very patient with me and now I now, how to actually handle the generator. He did a great job and was so very pleasant. I would and will absolutely recommend this company and will be calling them if I ever need help with my generator. Thank you so much!

• Review fromJessica & Richard M

  Date: 12/27/2022

  Great Company, Great Product, and Great Experience from the very first contact with their salesman right down to their install crews and administrative staff. They are in a league of their own. Professional, reliable and highly recommend for a *********************. We had a 500 gallon propane tank buried for a 24 Kw Generac we bought from them. Everything done professionally, crews worked great together, and we are happy customers. Lost power last night for a few hours last night and everything turned on and off the way it was supposed to.

• Review fromPat D

  Date: 10/12/2022

  Waiting since September 28, 2022 for a someone to set up an appointment date to repair my generator. It failed its test run due to a wiring error the day *** made landfall. Fortunately I did not lose power. I live in ******, *******! This generator was installed in June 2021. The first time i needed it in June 2022 the transfer switch got fried so it could not automatically turn off when power was restored and it took 2 visits by technicians to repair it properly. Im still waiting for the key that was supposed to be in my GenerX control box to come in the mail! Ive put in three repair request and have received names of people who will be in contact with me to set up a repair appointment. Still waiting for a call They are working, all hands on deck to make repairs secondary to the damage caused by ***. I respect that but they could call me to set up an appointment. Just a little FYI they had hands on deck to deliver and install a new generator 3 doors down from me 2 days ago! No hands on deck to fix my generator though!!!

• Review fromJoe A

  Date: 10/08/2022

  System malfunction, service department still has not responded. Burning smell from generac box near AC handlers, inside the house Please respond

  Generx Generators, Inc.

  Date: 10/10/2022

  Hey ***!
  
  It looks like we received your service request at 5:47 PM on Friday evening.
  
  We had a technician reach out to you on Sunday morning that was able to resolve your issue over the phone.
  
  
  We apologize it took 1 nonbusiness day to reach out, we are receiving an overwhelming amount of calls and requests at this time and are doing our very best.
  
  Thank you!

• Review fromPeter D

  Date: 10/02/2022

  I thought i would share my recent experience with Hurricane *** and the whole house Generx generator installed. *** knocked out power in the night when I was sleeping. The generator came on and powered out house. It made a big difference for the day that power was out. The tanks outside were properly tied down and did not move even in the strong winds. When power came on the generator turned off. Best of all the generator was quiet. This is a good product, well installed. Thank you.