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Business Profile

Parcel Post Assembly Services

UPS Customer Center in OCALA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parcel Post Assembly Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON THE 7TH OF NOVEMBER 2024 UPS PICKED UP A PACKAGE FROM MY FRONT DOOR AT 2;51 PM IT WAS POURING DOWN RAIN I HAVE THE ***** OF THE MAN WALKING ACROSS MY YARD. SO ABOUT 4 DAYS GO BY AND THERES NO UPDATE AND INSIDE THIS BOX WAS OVER 10 THOUSAND DOLLARS WOTH OF HAND**** GOING TO THE REAL REAL TO BE SOLD BECAUSE MY FURBABY HAS CANCER AND I NEEDED TO GET THE MONEY TO PAY FOR HIS SURGERY AND THIS COMPANY KNEW THIS. SO AFTER ABOUT THREE HOURS THE SUPERVISOUR OF THE INVESTAGATING TEAM CALLED AND SAID THAT THE PACKAGE WAS LOST. AND THAT THEY TOOK FULL RESPONABILITY AND THE **** WAS ALREADY APPROVED UNTIL THE REAL REAL STEPPED IN AND AT FIRST THEY SAID THAT THERE WAS NOTHING THEY COULD DO BUT ONCE THEY SEEN WHAT UPS HAD TOP PAY ME THEY TOOK OVER BECAUSE THEY WILL GET THAT MONEY AND GIVE ME NOTHIG. UPS IS BEING HELD RESPONABLE JUST AS WELL AS THE REAL REAL ALL THE COMPLANITS ON THE REAL REAL ARE AWFUL THAT PLACE IS A SCAM. AND FOR UPS IM SURE THIS HAPPENS ALOT WITH THERE EMPLOYESS. WHAT I EXPECT FROM UPS IS PAYMENT FOR MY **** AND IM THE SHIPPER THE LABEL HAD MY ADDRESS ON IT AND THE REAL REAL DIDNT HAVE INSURANCE ON THE BOX AND THEY KNEW WHAT I WAS SENDING. I EXPECT THE PRICE OF THE **** ARE AS FOLLOW ***** VUITTON THE NEVERFULL BAG---RESALE PRICE IS ********** ************* BAG THE PALLAS MONGRAM BAG ---RESALE PRICE IS---3999.00 COACH BAG AND BANGLE BRACLETTE---RESALE IS ******* THATS WHAT THEY ARE RESPONABLE FOR AS WELL AS THE REAL REAL

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past few months I have had large and small parcels left on my driveway in full view of passing vehicles on SE ************. Easy picking for a fast get away with my parcels. it would take a total of 3 min to place a parcel on my front porch which is out of sight from vehicles passing my driveway I had spoken to one of your drivers a few days ago and showed him pics of the other parcels that were left on the top of my stone pillars at the entrance to my driveway. When are your drivers going to take the extra 3 min to place my parcels on my porch and out of sight of passing drivers?

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EMPLOYEE FALSIFIED COMPANY DOCUMENTS AND DID NOT ATTEMPT A DELIVERY OF MY SHIPMENT. TWO CALLS TO UPS STATED I WOULD RECEIVE A CALL BACK IN AN HOUR. NO CALLBACK HAS BEEN RECEIVED AND IM SITTING ON HOLD FOR MY 3RD CALL IN REGARDING THE ISSUE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.

UPS Customer Center in OCALA is NOT a BBB Accredited Business.

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