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Business Profile

Property Management

Service Matters Property Management, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Rosalie T

    Date: 06/13/2024

    Nothing but issues from the time of move in. Items were left behind and apartment was not move in ready. Property was damaged after inspection. When you call and ask for help people say they will call you back and never do. The address they gave me to have my mail and utilities set up is incorrect and still a month later I cannot figure out how to get this fixed. The yard flooded and a main water line burst and water was turned off for several hours during a holiday weekend. People make promises to call you back and never do. I’m at a loss about what to do about my address not being correct. No one will give me any answers or call me back.

    Service Matters Property Management, Inc.

    Date: 06/18/2024

    I have spoken with the complainant on a number of occasions in an effort to assist her with issues as they arise at the property she is renting. In each instance a resolution has been arrived at to the satisfaction of the complainant. Specifically, there were items missed prior to the complainant moving into the property; these items were addressed and she was even provided a credit towards rent which she accepted and felt was adequate. The issue around mail delivery involves the county and postal service and is not an issue that my office has any control over. Even so, my office has worked with the complainant to get this matter resolved, and as of yesterday, June 17, the complainant affirmed our efforts to help her resolve this matter and agreed that the issue was unrelated to my office. And finally, regarding the rupture of the water main, again, this is not an item that my office has any control over, but upon receiving notice from the complainant regarding the issue, we swiftly contacted the utility provider and had their maintenance crews on sight to resolve the matter as quickly as possible. In summary, many of the complaints listed here are beyond the control of my office, and yet, even so, my office has worked in every instance noted in the complaint to assist to resolve matters as best we can.

Service Matters Property Management, Inc. is NOT a BBB Accredited Business.

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