Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Womens Clothing

Luxe Fashion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22633411

    I am rejecting this response because: the seller never sent the items to the mail carrier they simply printed off a label. They claim that they have accepted a chargeback from my bank but I have yet to see the money refunded to me and its been over a month since Ive made the initial claim.

    Sincerely,

    ******* *********

    Business Response

    Date: 12/17/2024

    This customer opens a charge back inquiry in which, as soon as the chargeback inquiry came in, we reached out to her, but she had already filed the chargeback. We tried to help her out with a resolution for her delayed items. Also offered her a free item our website does have her email and so does our Instagram. We did try to contact her various times And as you can see, she did not want to find a resolution so we accepted the chargeback from the bank for the delay on this item, but we have been in constant communication with this customer. 

    Business Response

    Date: 12/30/2024

    We have accepted the chargeback on our end 

    Customer Answer

    Date: 12/31/2024

     
    Complaint: 22633411

    I am rejecting this response because:

    I have still yet to receive a refund

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:05/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress from this company on the shop app on April 13, 2023. I emailed the company to ask when the order would be shipped their reply was :Thank you so much for your order. Due to high volumes & extra safety precautions we take for our shipments, orders may take 5-7 business days (Monday- Friday ; excluding holidays) for processing. You'll receive tracking information once your order ships??If you placed your order for pickup please wait for a text/email that states your order is ready before you pass by??Feel free to call us if anything , and heres a secret code for your patience when you want to shop again online LuxeBaby for 15% off ????I received a text message asking if I would go by the store to pick up the merchandise. I replied and said "no" since I live in ****** and you are in **. Shortly after that, the shop app states Shipped, BUT no tracking number and no merchandise. I paid $40.00 for a dress named ******************** Maxi in Medium that they advertised, and the order number is #*****. As of yet, I have received nothing or had no response to the text message I sent.I would like a refund for the full amount OR the merchandise with a tracking number.

    Business Response

    Date: 06/01/2023

    Hi , We have received your complaint and noticed that you in fact placed your order for local pickup in store . Our team did reach out for you to pay shipping but shipping was never paid. Since it is your first time placing an order with us we went ahead and shipped it out on the house. The tracking info is attached, you should be receiving your outfit in a few days. Please keep in mind next time you order to please select Standard Shipping if you are not a local customer who is picking up. Also we have a customer service line that you can always call for any issues ************* Monday-Friday **** PM. Highest regards , Luxe Fashion. 

Luxe Fashion LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.