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Business Profile

Windows

Unity Windows & Doors Corp.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21957435

    I am rejecting this response because:
    The owner come to my house with the sales person and be agree with me to fix everything in my house is totally opposite what they said to me in person from the response that they write here
    Sincerely,

    *******************************

    Business Response

    Date: 07/09/2024

    Dear ******************** and ***************,

    We are sorry to hear about your recent experience with us. We take customer feedback seriously and aim to address all concerns promptly and professionally.

    Regarding your order, the timeline is as follows:
    - An order for your house was placed on March 15th, 2024.
    - On March 11th, 2024, you provided us with a 50% deposit, as per our contract terms and conditions, to start the project.
    - On June 4th, 2024, the order was ready for installation and successfully installed. At this point, you were entitled to pay 40% of the project cost, leaving a 10% retainage for inspections and pending services.

    After the installation:
    - All inspections were requested on June 6th, 2024, and all passed, meaning an inspector reviewed and confirmed the installation met Florida codes.
    - On June 10th, 2024, we received a service request regarding screen frame damage. Our service team was dispatched the same day, and you signed a note stating that everything was completed and provided payment for the 10% retainage.

    On July 4th, 2024, we received a notice of a dispute, which violates our contract under section 6, to which you had agreed and signed. Additionally, we received another complaint regarding the s**** colors and blinds damage.

    While customer satisfaction is our main priority, and we will repair the screws to match the bronze frame color, per our contract section 3.3, we are not responsible for removing or replacing blinds. Furthermore, our contract states that all complaints and reporting must be done within 7 days of delivery.

    ACCORDING TO FLORIDA'S CONSTRUCTION LIEN LAW (SECTIONS 713.001-713.37, FLORIDA STATUTES), THOSE WHO WORK ON YOUR PROPERTY OR PROVIDE MATERIALS AND SERVICES AND ARE NOT PAID IN FULL HAVE A RIGHT TO ENFORCE THEIR CLAIM FOR PAYMENT AGAINST THE CUSTOMER'S PROPERTY. THIS CLAIM IS KNOWN AS A CONSTRUCTION LIEN.

    To ensure we are paid once all services have been completed, a lien has been placed on your property.

    We understand this situation may be frustrating and are committed to working with you to resolve it amicably.

    Thank you for bringing this to our attention.

    Sincerely,

    Unity Windows and Door

    Business Response

    Date: 07/19/2024

    Dear ********************,

    Thank you for bringing your concerns to our attention. We apologize for any confusion or misunderstanding that *** have arisen regarding the repairs to your property.

    We would like to clarify that the statements made in our previous response are accurate. Our Vice President did visit your property to assess the damages and determine the necessary repairs. During this visit, we agreed to address all identified issues as a gesture of goodwill, despite many of these damages not being covered under the terms of our warranty.

    Our intention has always been to ensure your satisfaction with our services. While the repairs you mentioned are not included under the warranty outlined in our contract, we have committed to completing them at no additional cost to you. This decision underscores our dedication to maintaining high standards of customer service and satisfaction.

    We appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or require additional clarification, please do not hesitate to contact us directly.

    Thank you for giving us the opportunity to address your concerns.

    Best regards,

    Unity Windows & Doors

    Customer Answer

    Date: 07/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Today July 19 2024  this resolution is not completely yet as soon this resolution be satisfactory complete it we going to let you know and thanks 
    Sincerely,

    *******************************.

  • Initial Complaint

    Date:11/01/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18343532

    I am rejecting this response because: my Bank is processing the fraud documents and we are waiting for response from the bank that ************************* cashed my check that was written to Unity Windows and Doors and ,contract $ check  was never submitted for my window order on August10,2022.. Wednesday the 9th of November 2022 is the 7 to 10 days it takes a response. Then legal action is taken.

    Sincerely,

    ***********************

    Business Response

    Date: 11/02/2022

    Hi Mrs. ****************************************************************************************** apologize for the inconveniences caused by this former employee. As you may be aware, we have already taken actions as far as getting this issue resolved as soon as possible. We are also taking actions to prevent this from happening again since our main priority is serving our customers and obtaining the best results from the service we provide. We will continue being in contact with you for as long as this is resolved. This issue is no longer on our hands, right now our only course of action is allowing the police to complete their duties and looking forward to obtaining a response as soon as possible. In the meantime, we are willing to assist in any way possible to accelerate this process. Please do not hesitate to contact us, we will be here to assist you any time you need. 

    Business Response

    Date: 11/10/2022

    Hi Ms. ******************************************************************************************** are aware of the processes being followed from your end. Friendly reminder, we assisted you and your bank during the process of the complaint. We Unity Windows & Doors have already started the process of taking legal action by proceeding with filing a police report, since we were not aware of the contract between former employee and you (the customer). A copy of such report was in fact sent to you and your bank. We Unity Windows & Doors , will be obtaining more details on the report hopefully by this week. For your convenience, we offered to remeasure your house and continue with your order process (free of charge) until you had refunded your money, which you refused to. Please let us know if theres any other way we can assist you. 

Unity Windows & Doors Corp. is BBB Accredited.

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