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Business Profile

Window Installation

Atlantic Windows & Shutters Inc.

This business is NOT BBB Accredited.

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1

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Review Details

  • marylou j

    Date: 02/15/2024

    STAY **AY!!!! STAY **AY!!!! I have experienced the worst customer service from ********************************************* and Shutters in *****. After spending over $40,000 +/- in windows and doors. I received 8 windows and 2 doors that were measured incorrectly by Atlantic Window. My windows were measured by a ** representive. I later found out that they only send their installers to measure if I use the company installers. The reason why I did not use ** installer was after getting several quotes ** was charging me double than the going rate for window installation. If I would have been told this from the beginning, I would have reconsidered using Atlantic Windows. After several weeks of calling and leaving messages and being totally ignored my gut told me this was not good sign. Finally, ******* from ** told me they would take care of there mistake. Nothing happened. Called back numerous times and was told the ** rep was no longer with the company. Then one day the owner ************************ and his assistant shows up at my house around 6:30pm (without calling) I showed him all the mistakes and I explained the additional cost I had to pay to make the windows fit. But I had a door that the cost was way too much to make fit. Mr ***** (the owner) told that they would take care of the door. That he would help me NOTHING happened I would call the store leave messages and nothing. I personally went to the store and of course Mr ***** was not available. The manager had my file and I was told he was just waiting for Mr ****** approval. After several weeks I received a call from the manager and he told me Mr. ***** said NO that they were not responsible. It was my problem.I am a very active in my community and a Realtor I will NEVER give them another referral.

Atlantic Windows & Shutters Inc. is NOT a BBB Accredited Business.

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