Reviews
Customer Review Ratings
Average of 1,155 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromFachion M
Date: 04/10/2023
Vital records is a great access for any person to have.Review fromCeleste M
Date: 04/07/2023
I received everything that I ordered. It arrived faster than I thought. Thank YouReview fromClara B
Date: 04/07/2023
I received my documents in a timely and accurate manner.Review fromTheda C.
Date: 09/24/2022
Paid:$89 online to get the home delivery packet mailed to me. The home delivery packet had an application requesting information review and requested a money order for $25 to search requested information on application, which vital records said will also take 8 to 10 weeks for them to process and then mail me my requested document.A total of $114, a total ripoff! Why so much for documents they already have and why it takes so long to receive??This too, shall pass. Peace be still! ??
Vital Records Online
Date: 12/28/2023
Dear, ***********
Thank you for taking the time to share your feedback, and we appreciate your understanding of the process. We understand your concerns regarding the fees and processing time, and we would like to provide some clarification.
We want to emphasize that we are an independent company dedicated to assisting individuals in obtaining vital records, such as birth certificates, efficiently and conveniently from the comfort of their homes. The fees we charge are for the services we provide in guiding and supporting you throughout the application process, ensuring accurate completion of your request.
The additional money order requirement for $25 is related to the state fee imposed by the ***************** for searching and processing the requested information. This fee is a standard charge set by the state, and it is an essential component of the overall cost associated with obtaining your document.
We understand that the combined fees may seem high, and we genuinely apologize for any confusion or frustration caused. The 8 to *********************************************************************************** handling requests and obtaining official documents.
Your peace of mind is important to us, and we want to assure you that we are committed to delivering the service you expect. If you have any further concerns or if there's anything specific you would like assistance with, please reach out to our customer support team. We are here to help.
Thank you for choosing our services, and we appreciate your patience as we work towards ensuring a smooth and timely resolution.Review fromDonna P
Date: 08/30/2022
I happy with the method here for getting my Birth Certificate. Very efficient and straightforward. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.