Complaints
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the issue has been resolve, it was not DoorLoops fault it was Stripe and they fixed it, Im good TU
Business Response
Date: 04/17/2025
Can someone from the BBB please reach out to my email directly to discuss this?Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23208915
I am rejecting this response because this has been a re-occurring issue amongst DoorLoop customers and this response is too vague. I would like to know what specifically you are doing to ensure this doesnt happen again. I had to put in too much time and effort to cancel the service and DoorLoop did too little too late.
Sincerely,
******* *.Business Response
Date: 04/30/2025
Hi *******, thank you so much for contacting us. We're happy to hear you spoke with our team and were able to get this resolved. Going forward, we're implementing new processes to ensure similar requests don't fall through the cracks. Hoping to work together with you in the near future, thank you again!Initial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** DufBusiness Response
Date: 03/12/2025
Hi ***, please give us some time to read through your transcripts and conversation history. We will also have accounting provide an explanation of your bill, and will contact you directly once we have more information.
Thank you so much for notifying us, were on it!
Business Response
Date: 03/13/2025
We have resolved the issue with ***.Initial Complaint
Date:02/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Gashar *****Business Response
Date: 02/07/2025
Gashar, we are so sorry this wasn't routed to the correct department earlier. Our team is on it, will reach out to cancel your account and issue a refund.
We apologize for this experience and hope we can make things better perfect soon.Initial Complaint
Date:01/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Business Response
Date: 01/31/2025
Hi *****, thank you again for letting us know about this. I just emailed you instructions for what to do with your bank. We will also try and help by contacting your landlord and teaching them how to end the lease and submit a refund. Looking forward to hearing from you soon.
Initial Complaint
Date:01/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See AttachmentBusiness Response
Date: 01/13/2025
Hi *******,
We're sorry you're having issues with your property management company or owners of the building that are continuing to charge you rent even though they stopped managing the lease.
DoorLoop is just the software they use to collect rent. We do not manage the property ourselves and are not able to see or edit any of the leases.
Please have the property management company cancel your lease, or have them contact us and we can help them directly.
You can also send them this article: **************************************************************************
Lastly, you can login to your tenant portal and cancel any automatic recurring payments by following these instructions: *************************************************************************************************
Hope this helps!
Initial Complaint
Date:01/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,
This morning at 7:00AM MST, I received a call from JB *********************************** from ************************** and he explained to me that the first payment thru the property management portal can take 7 days. In my case, there was also an issue with the bank routing number.
I'm happy to say that the payment has now been deposited into my bank account at ***** and I'm very satisified with the response I received from Doorloop. Please close this complain out and let me know if you have any questions.Regards,
****
Business Response
Date: 01/06/2025
Hi ****, I'm happy to hear we helped resolve everything. We are here to help with anything needed at anytime. Speak soon!Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:10/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Business Response
Date: 10/23/2024
Hi *****,
We tried contacting you by phone. Can you please reach back out and request to speak with ******?
Thank you so much!
Initial Complaint
Date:09/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/24, I paid my rent for the month of June on Doorloop's application via the one time payment option. On 6/1, Doorloop removed another full payment amount, leaving the first payment of $900.99 sitting unused in the tenant portal. Doorloop does not offer tenant support over the phone and only employs a chat bot within the app/website that instructs to you to contact the property manager. When I contacted my property manager I was told to disable autopay; I did this and disputed the additional charge with my bank. Since then, my rent payments have been returned by Doorloop and I've been charged repeated fees totaling AT LEAST $100 due to Doorloop's poor treatment of tenants and negligence in accepting funds. ********** was unable to even find a pending second transaction attempt from last night (9/3/24) despite Doorloop sending me a receipt stating the payment was pending. I've used many different payment portals and have never experienced anything like this before where it is so difficult to complete a simple payment. I've had to negotiate permission from my landlord to pay my rent for September via check and will probably end up incurring another fee for a 5th returned payment. I just want Doorloop to take accountability for their negligence with my funds. I've attached the transaction history below.Business Response
Date: 09/05/2024
Hi ******,
Thank you so much for bringing this to our urgent attention. We greatly apologize for the issues you're experiencing and are having our teams look into everything you mentioned.
We will get back to you as soon as we have more information.
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