About

Local BBB:

BBB Serving Southeast Florida & the Caribbean

BBB File Opened:

4/17/2023

Business Started:

8/18/2020

Business Started Locally:

8/18/2020

Business Incorporated:

8/18/2020

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Cozy Farm LLC

Business Management:

Mr. Nico Cappelluti PhD, Managing Member

Ms. Francesca Dalboni, Managing Member

Number of Employees:

2

Additional Information

Refund and Exchange Policy

Order Cancellations

We process orders within 1 hour after receiving them. This means that in most cases, order cancellations must be requested within such a timeframe. Orders placed on the weekend or outside of office hours (M-F, 9-4) cannot be canceled. Once the order is processed on our side, we can't reverse it because once it is downloaded in the warehouse, there is no way for us to stop it. We recommend you contact us at [email protected] as soon as possible if you want to cancel your order, but there is no guarantee. This is typical of e-commerce and is also common on the majority of marketplaces. We are happy to accommodate your request, but it is very difficult to do so.

Refund Timeframe

We have a 30-day return policy, which means you have 30 days after receiving your item to request a full return. To be eligible for a full return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please note that a return request can only be made for orders up to 30 days past the delivery date. Once your claim has been received, we will communicate with you to have the claim assessed. We are committed to getting all return claim inquiries assessed in a timely manner. You can typically expect our response to your claim within 5 days and a resolution in no more than 15 days.

How to Start a Return

To start a return, you can contact us at [email protected] or reply to your order confirmation email, specifying that you are requesting to return any item in your order. Once your return is accepted, we'll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at [email protected].

Exceptions / Non-returnable Items

We do not accept returns as a result of buyer's remorse for grocery items (changed your mind). Unfortunately, we cannot accept returns on gift cards. The customer is responsible for the shipping cost of the return if the item is received damaged or unusable. For all other items, we provide a full refund.

Lost Items

Once our items ship, we do not take responsibility for porch theft or wrong delivery by the carrier. In that case, we recommend first contacting the carrier, and if unsuccessful, disputing the charge with your credit card company. This is to prevent e-commerce frauds and thefts that have unfortunately become very common. In any case, please reach out to us and let us know so we might find out what happened.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the problem and issue a full refund. Please provide us with a photo of the damaged items.

Refund Methods

We will notify you once we have approved your refund or not. If approved, you'll be automatically refunded the full amount of the purchase on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions or concerns, please do not hesitate to send us an email and ask.

You can contact us by phone at (305) 497-6858.

Business Categories

Organic Products, Food Manufacturers, Bulk Food Stores, Ecommerce, Food Delivery, Organic Farms, Organic Food