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Business Profile

Interlock Device

Alcolock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Device.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Laura M

    Date: 02/26/2024

    If I can give this company a rating it would be a 0. Right from the beginning of installation, I probably should have stayed away because my experience with this company was so awful. They advertise that installation takes about 2-4 hours....nope the technician could not figure out how to even install it to my vehicle which took about another day for install to be completed (I had to miss a day of work because I did not have any means of transportation). AND once they were "done" they left my car in the parking lot not giving me any sort of tutorial when I arrived to pick it up. I had to call the company and a technician on the phone had to explain it to me which took a while for me to even get the hang of due to my asthma. I wasn't having issues until after my first calibration when the device was not accepting my blow and missed retests when it wasn't even my fault. The amount of times I had to call Alcolock and speak with someone who would not even listen nor help me with this device was ridiculous. They basically kept saying it was my fault and that I was too stressed and I needed to "calm down". Worse customer service I ever received and the amount of money that I had to spend because of recall was terrible, only because I missed a retest which wasn't even my fault. AND I kept telling Alcolock that there had to be an issue with my unit but everyone there just made you feel stupid. I can go on and on with my experiences especially towards the end when I decided to switch vendors for my own sake. They charged me $300 for removal and other fees that they never told me if I "break" contract but apparently I "signed" it when I signed with this company. I do not have any documentation that I "signed" or was not even told about when I scheduled my first installation. Terrible experience from day one to the end.

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