Reviews

This profile includes reviews for Dolphin Carpet & Tile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dolphin Carpet & Tile has 9 locations, listed below.

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  Dolphin Carpet & Tile

  3550 NW 77 Court Miami, FL 33122

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  Dolphin Carpet & Tile

  2224 S. University Dr., Tower Shops Davie, FL 33177

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  Dolphin Carpet & Tile

  1330 N. University Dr. Coral Springs, FL 33065

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  Dolphin Carpet & Tile

  12770 SW 88th St Kendall, FL 33186

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  Dolphin Carpet & Tile

  16173 Biscayne Blvd. North Miami Beach, FL 33160

Review Details

• Review fromChris T

  Date: 09/27/2023

  Dolphin Carpet & Tile is the best company to deal with Mike D. from Coral Spring store is example how customer service should work He deliver 100% what was promise We are very happy and recommended for all floor projects ******

• Review fromSteve C

  Date: 09/14/2023

  ** was very helpful in helping me out with new carpet very knowledgeable

• Review fromAna L

  Date: 08/19/2023

  Excellent service with *****. Very professional and courteous, and knowledgeable!

• Review fromRebeca A

  Date: 08/14/2023

  ****************** at Dolphin Tiles off of ********* is the best! He worked with us on selecting a beautiful tile, provided us with a sample and kept his word all the way through the transaction. He made our purchase easy! Not to mention he was extremely patient and kind! Thank you for having such a character. We look forward to working with you again and giving out referrals.

• Review fromEdward S

  Date: 08/06/2023

  Dolphin has great prices!...I found the same tile at another dealer at almost twice the price, the best they would do was meet Dolphins' price. I worked with *** to purchase our tile, he is knowledgeable and seemed to have all the answers. When I told him I needed the tile in 4 days he said "no problem, I'll pick it up and have it here in 3."Thank you ***!

• Review fromRoberta C

  Date: 06/17/2023

  Used Dolphin Carpet several times. Always a great experience. Mike assisted me in the store and was a great help in finding me a matching carpet that I purchased there almost 15 years ago. Highly recommend.

• Review fromMerle B

  Date: 06/09/2023

  Excellent service from beginning to end.*** A from Pines store was fantastic.

• Review fromFrances A

  Date: 01/14/2023

  Terrible experience! I have spent over ****** in flooring and the service and installation have been sub par. The floor looks cheap, especially the stairs. There is space between the planks where you could insert a credit card between.The caulking peeled off and separated the same day it was put in.The sales person did not address the my explicit product request Installation never completed Transitions between rooms poorly installed and leaving unsafe bumps where anyone can trip Dismissive sales and service I would like to know if this is your normal business model. Sell a product that looks cheap to customers and leave them hanging for quality service. I want a supervisor to come and see this mess. I wonder if Mr. ***************** will stand by this product and service. Maybe he does not care and that is why customers feel short changed. Today I was expecting the installation team to come and fix this mess. Nobody is here!Nobody has called to follow **. In fact, if I don't call to request follow *** I don't get any. Horrible experience. I will never recommend this place to anyone.

• Review fromEthan M

  Date: 10/27/2022

  Pardon me but I'm not happy and I'm frustrated with this entire experience. This should have been done the right way the fist time. Its not a major $$$$$ multi room project but a simple $$$ one room project, Yes just ONE ROOM. I was just on the phone with ** ****. **** it isn't professional to interrupt your customers. I thank you for the call but when you are wrong you are wrong. Your reason to reorders is wrong. A Dolphin representative came to the house and had time to order the correct piece from the start. To reorder indicates the job was done wrong from the start. Further, Dolphin placed 4 nails in one of our doors and 3 nails in the other, Yes Doors not floors. Your team used a nail gun it was loud. They didn't install the correct piece of wood in the door's entrance, at the doorway they removed 3 pieces of wood that when done correctly look like one. What they did was place 3 separate pieces with gaps, when I pointed it out the gaps the installers the "fix" was to cut out 2 more pieces and wedge those between, filling in the gaps but looking UGLY and CHEAP! They did use 5 planks with with scratches in the room and then handed me a full box of unused planks!? So they couldn't use planks from the unopened box? No they used damaged planks instead. ** **** it is not easy right now after covid for companies. But it isn't easy for consumers right now either, your staff and team need to do better. At the end of the day you get a one star review and I get to pay for a cheap crapy floor. If your staff and team did one mistake I'd consider letting you come back to fix the one item. But there is multiple errors and that isn't worth the risk today. And now I see a txt from **** the **** Now there could be two ***** one is the ** who I spoke with on the phone. I know this cause **** identified himself as one of the **'s with Dolphin. But then in the txt which is written from **** he stated he is the **** You say one thing and do another. A**'s are not **'s Dolphin C

• Review fromBarbara K

  Date: 10/20/2022

  We worked with Dolphin in Coral Springs, FL--had a great experience with Mike in the store who helped us with product selection and explanation of the processes involved--he let us take home several samples to get a better idea of the finished project, and he came out to do the measurements himself. He coordinated with workers who came to elevate our sunken living room, remove our old laminate, and install new flooring and baseboards in several rooms. All of the workers involved were on time, professional, friendly, informative, and worked neatly. The finished floor looks great--we are very pleased and would recommend Dolphin highly.