Cruises
Royal Caribbean GroupHeadquarters
About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:In Re: Royal Caribbean Cruises, LTD
As of April 3, 2024
Attorney General Announces Settlement with Royal Caribbean Cruises Ltd. over Cancelled Jazz Cruises
Cruise Company to Return Nearly $1.3 Million to Maryland ConsumersThe Maryland Attorney General announced today that his Consumer Protection Division has entered into asettlement resolving an investigation into Royal
Caribbean Cruise Ltd., d/b/a Royal Caribbean International, regarding 2021 and 2022 Capital Jazz “SuperCruise” sailings. Tickets for the cruises were sold by a Maryland-based company, Capital Jazz,Inc., but the cruises were cancelled during the COVID-19 pandemic. Capital Jazz is not a party to this settlement, but Royal Caribbean has agreed to pay amounts owed to consumers who have not received refunds from Capital Jazz.Under this settlement, Royal Caribbean has agreed to pay nearly $1.3 million in refunds to consumers who were scheduled to embark on the Capital Jazz SuperCruises, as well as a $100,000 payment to the Attorney General’s Office.
As part of the settlement, Royal Caribbean has also agreed to update its Resale Cruise Ticket Contracts and website to inform consumers of their ability to obtain refunds, including under recent changes to the Federal Maritime Commission’s regulations.
Consumers who have not received a refund related to the Capital Jazz SuperCruises do not need to take any action. Consumers who have not yet received a refund will receive a check in the mail within the next three months. Consumers with questions about the Attorney General’s settlement with Royal Caribbean
can call 410-528-8662.https://www.marylandattorneygeneral.gov/press/2024/040324.pdf
Business Details
- BBB File Opened:
- 6/10/1999
- Business Started:
- 5/12/1989
- Business Incorporated:
- 5/7/1991
- Type of Entity:
- Corporation
- Alternate Names:
- Azamara
- Royal Caribbean Cruises Ltd., A Liberian Corporation
- Royal Caribbean International
- Business Management:
- Ms. Viviana Gonzales-Lopez, Guest Experience Management
- Ms. Ily Rendon, Guest Experience Management
- Mr. Jason T Liberty, CEO
Additional Contact Information
- Customer Contacts
- Ms. Viviana Gonzales-Lopez, Guest Experience Management
- Ms. Ily Rendon, Guest Experience Management
- Fax numbers
- Other Fax: (316) 554-5850
- Additional Phone Numbers
- Other Phone: (305) 539-6000
- Other Phone: (800) 205-9812
- Other Phone: (800) 327-6700
- Other Phone: (954) 430-0986
- Other Phone: (954) 539-6660
- Other Phone: (305) 539-3900
- Other Phone: (866) 562-7625
- Additional Websites
- Website 1
Additional Information
- Business Categories
- Cruises
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.