Cruises
Royal Caribbean GroupHeadquarters
About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:In Re: Royal Caribbean Cruises, LTD
As of April 3, 2024
Attorney General Announces Settlement with Royal Caribbean Cruises Ltd. over Cancelled Jazz Cruises
Cruise Company to Return Nearly $1.3 Million to Maryland ConsumersThe Maryland Attorney General announced today that his Consumer Protection Division has entered into asettlement resolving an investigation into Royal
Caribbean Cruise Ltd., d/b/a Royal Caribbean International, regarding 2021 and 2022 Capital Jazz “SuperCruise” sailings. Tickets for the cruises were sold by a Maryland-based company, Capital Jazz,Inc., but the cruises were cancelled during the COVID-19 pandemic. Capital Jazz is not a party to this settlement, but Royal Caribbean has agreed to pay amounts owed to consumers who have not received refunds from Capital Jazz.Under this settlement, Royal Caribbean has agreed to pay nearly $1.3 million in refunds to consumers who were scheduled to embark on the Capital Jazz SuperCruises, as well as a $100,000 payment to the Attorney General’s Office.
As part of the settlement, Royal Caribbean has also agreed to update its Resale Cruise Ticket Contracts and website to inform consumers of their ability to obtain refunds, including under recent changes to the Federal Maritime Commission’s regulations.
Consumers who have not received a refund related to the Capital Jazz SuperCruises do not need to take any action. Consumers who have not yet received a refund will receive a check in the mail within the next three months. Consumers with questions about the Attorney General’s settlement with Royal Caribbean
can call 410-528-8662.https://www.marylandattorneygeneral.gov/press/2024/040324.pdf
About This Business
Years in Business: 36
Business Details
- BBB File Opened:
- 6/10/1999
- Business Started:
- 5/12/1989
- Business Incorporated:
- 5/7/1991
- Type of Entity:
- Corporation
- Alternate Names:
- Azamara
- Royal Caribbean Cruises Ltd., A Liberian Corporation
- Royal Caribbean International
- Business Management:
- Ms. Viviana Gonzales-Lopez, Guest Experience Management
- Ms. Ily Rendon, Guest Experience Management
- Mr. Jason T Liberty, CEO
Additional Contact Information
- Customer Contacts
- Ms. Viviana Gonzales-Lopez, Guest Experience Management
- Ms. Ily Rendon, Guest Experience Management
- Fax numbers
- Other Fax: (316) 554-5850
- Additional Phone Numbers
- Other Phone: (305) 539-6000
- Other Phone: (800) 205-9812
- Other Phone: (800) 327-6700
- Other Phone: (954) 430-0986
- Other Phone: (954) 539-6660
- Other Phone: (305) 539-3900
- Other Phone: (866) 562-7625
- Additional Websites
- rccreservations.com
Additional Information
- Business Categories
- Cruises
Latest Reviews
Hany P
"Royal Caribbean Failed to Honor Agreed Refund, Provided Misleading Information: I am filing this complaint regarding Royal Caribbean's failure to provide the refund I was promised following the cancellation of my cruise due to a medical ************ the time of cancellation, I was assured that if I paid a $2,000 cancellation fee on the spot, I would receive a full refund for the remaining cost of my trip. I complied and paid the $2,000 immediately." ... Read full review
Jeffery I
"The handling of medical emergencies on board the Quantum of the seas Royal Caribbean was to say the least, UNEXCEPTIONAL.Was is a type 1 diabetic, her sugar suddenly dropped to 59 to 40 in a matter of minutes." ... Read full review
Brian L
"I booked a cruise at Next Cruise from one of the ships because they claim to save money if you book there. This is not the case at all." ... Read full review
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