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Business Profile

Computer Software

Cronetic Technologies LLC

This business is NOT BBB Accredited.

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Review Details

  • Safemile A

    Date: 06/04/2024

    We are deeply disappointed and frustrated with Cronetic, a CRM system that has repeatedly failed to prevent and address fraudulent activities despite multiple notifications and assurances. As a reputable business, Safemile Auto Transport has been severely impacted by fraudsters impersonating our company using the email domain "@safemilesautotransport.com" (note the extra 'S') to scam unsuspecting customers. These scammers are exploiting **********************'s platform to carry out their malicious activities.Three weeks ago, we contacted Cronetic to report this issue, and they initially responded by assuring us that immediate action would be taken to shut down the fraudulent account. Despite this assurance, the fraudulent activities continued. We reached out again, and Cronetic attributed the issue to a software vulnerability, promising once more that the account had been completely closed. Yet, to our dismay, the scammers are still able to send emails through Cronetic's APIs and email provider, even after the domain was shut down.Cronetic's inability to effectively address this issue and their apparent lack of concern is unacceptable. Their platform's vulnerabilities have allowed scammers to continue their fraudulent activities, causing significant harm to our business and potentially many others. This case is now being investigated by detectives, and we will be reporting Cronetic for their role in enabling these scammers.We strongly advise other businesses to avoid using Cronetic's services if they wish to protect their reputation and avoid dealing with similar issues. Cronetic's failure to act responsibly and their lack of adequate security measures make their platform a breeding ground for fraudsters. Take your business elsewhere if you want to avoid these serious problems.

Cronetic Technologies LLC is NOT a BBB Accredited Business.

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