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Business Profile

Airport

Miami International Airport

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Miami International Airport's headquarters and its corporate-owned locations. To view all corporate locations, see

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Miami International Airport has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I flew from ***** to Miami, ******* on January 12, 2024 with a carry-on. When I reached immigration in Miami, the officers ordered ** to hand over our luggages to connecting flights and pick them up at baggage claims. I told them I had a carry on only and I was not going to catch another connecting flight. They assured me I could pick up my bag at baggage claim. After I went through immigration, I went to baggage claims and didn't find my bag. I asked around and I was told to file a claim. I filed the claim and received claim number ******** which said they were looking for the luggage and would contact me when it's found. I just checked for an update and it says claim not found. The luggage has my personal belonging and private documents from ***** that I really need. It's a small burgundy bag made of close. It also has a lock on it. I have also gone to the airport a few times to ask for an update and have gotten nowhere. I need them to make an effort to find my luggage because I have important documents in there and I would like for immigration to stop forcing people to hand over carry on luggages to connecting flights because they obviously can't protect those items. Thank you.

    • Initial Complaint

      Date:10/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint was against staff who worked at the United counter,I think they are the staff of the airport.

    Miami International Airport is NOT a BBB Accredited Business.

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