Moving Companies
Sunrise Van LinesAbout
Important information
- Additional Info:BBB has received a pattern of complaints concerning a failure to deliver the move within verbally promised time frames in addition to customer service issues. BBB contacted the business in April 2019 regarding the pattern of complaints.
The business responded to BBB in April 2019, stating that its contract indicates that the carrier will attempt delivery within 28 business days from the first available delivery date provided by the customer. The business indicated that it will retrain its sales team to be more specific and helping customers better understand that a guaranteed delivery date cannot be given, but a window of delivery.
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