Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Personal Shopper

The Shopping Channel Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Shopper.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2024, I purchased ******* 1802 skin care products. They were working well for my skin so I placed a total of 5 orders. A few weeks after beginning use of these products, I developed a skin allergy to most of the face care items. On April 23, I initiated a return for 4 of the 5 orders on the website and called an agent to ask if I could return the products in 1 package (as to save on shipping costs for 4 separate return packages). Initially, the agent advised me that I could send everything back in 1 package but after double checking, she came back and told me that I could NOT do this. I thanked her and prepared my 4 return packages. On April 25, there was a technical issue with the website and I could not view my orders. I called TSC again to resolve the issue and asked again if I really had to send all 4 packages back separately. This time, the agent told me that it would be perfectly fine to put all products from those 4 orders into one return package. He gave me a code to give to the postal agent so they could print the return label. Assuming the first agent I had spoken with had been right the first time, I followed the second agent's instructions. I heard nothing for about a month, so reached out to TSC via email. They stopped responding via email after May 26 without a resolution. On June 10, I called TSC and was informed I would be receiving a refund for only 1 of the 4 orders I had returned. I told them this was unacceptable since it was a mistake on their part and requested my case be escalated. I was told I would receive a call back from an agent in 2-3 business days. I received no call.On June 14, I called TSC and was informed the escalation team listened to recordings and determined I did not follow instructions and there would be no refund. I asked to be escalated and was immediately transferred to a resolution officer. They said they would forward the case back to whomever closed it and I would receive a call next Monday or Tuesday.

The Shopping Channel Network is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.