Complaints
This profile includes complaints for Universal Contracting & Solar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/08/2019, I signed contract with Universal to install new roofing. About 3 days later they started work. Dining room had stain from previous roof. Late 2023, stain had gotten bigger. Figured it was same stain gotten darker. Around late June more stains and popcorn layering came down. I couldn't find contract and couldn't remember name of *** Went to ****** thinking they would know, since roofing contractor came within a couple days. Lady I spoke to said they don't recommend anyone. Found contract 9/10/24, called Universal 9/12, 9/13, 9/16/24 . Talked to secretary, who told me she would leave message, no one in office. Didn't call again, didn't want to harrast them. Never got call back. Five year warranty runs out this October. I have contract and pictures, but don't know how to send through computer. Will try. Can't guarantee.
Business Response
Date: 11/04/2024
Good Afternoon,
I have looked into the job for ****** *****, I see where she signed an insurance agreement with us on 10/8/19. I see notes in the system that her insurance claim had been denied due to a previous claim and the claim was not submitted to re-open. I am showing this job was marked as dead we did not do any work or receive any payments from this customer.
Initial Complaint
Date:07/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Business Response
Date: 08/08/2024
Good afternoon , we talk with *************** and unfortunately because of the extensive structural damage on the property was not possible for us to install a new roof by Florida codes , the full deposit was refund to *************** minus the admin fees of $229.90
The home owner was fine with the decision and we explain that we will help with his project once the structural damages are repair
Thanks
Initial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21791288
I am rejecting this response because:As per the county approving the work, the day the person from the county came I notified your salesperson that someone walked around the house for less than 2 minutes and left. I went outside to ask who he was and he told me he was the inspector and that everything was ok. This issue is your fault and you are clearly not taking responsibility for your bad workmanship. I will take this to the state licensing and will not stop until I get the issue resolved.
the issue. He stated again that this was not a warranty issue that this was a truss issue and that they were not engineers, I replied that how does he know that if he or an engineer has come to inspect the issue? He once again replied "not a warranty issue". I asked to speak to a GM, he replied he was going to "pass the information" this was on 5/7/24, they have not contact me. This was their negligence by either not repairing the issue when repairing the roof or a damage caused by them at the time they worked on the roof, I just want the roof fixed,
Sincerely,
***********************************Business Response
Date: 06/26/2024
Dear customer,
As previously mentioned, ********************** was contracted to replace your roof which we did successfully. As a matter of fact, the county confirmed the great work we did by passing the final inspection and providing us with the certificate of completion. The issue with your roof was not caused by Universal workmanship. Therefore, your warranty does not apply. However, we would like to invite you to call us to further discuss other options to repair your roof. We look forward to hearing from you.
Thank you,
Universal Team
Initial Complaint
Date:04/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
This has been resolved.
Sincerely,
***********************Initial Complaint
Date:10/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have talked to the company and they have completely rectified the situation. Thank you!
Sincerely,
***********************we get is we are looking into it. The house is uninsurable since this job is not complete. We are paying over $1,000 a month to our mortgage company for catastrophic coverage. We have new leaks and drywall damage and our solar panels can not be installed. These generate $500 plus a month and have been sitting in our garage. We have been contacted by other roofing companies asking us if we our roofing company has abandoned the job. Every storm that forms causes anxiety and we want it finished, finished right and compensated because it has been gross incompetence!Initial Complaint
Date:12/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18560914
I am rejecting this response because: I called the office today to return a call to ****. He never called me back. There are two people who live at this address, a Husband and wife. ***** and ********************* have lived at this address since 2018. If you have someone else on file then someone put it in the file wrong. I believe its your turn to return my phone call as it has been for nearly a year and a half.
Sincerely,
*********************Business Response
Date: 12/13/2022
Good Morning *****,
I would be happy to assist you in getting the gutters completed. From the job file, your address is under a different name. Can you please call me on my direct line at ************ so I may gather additional information and get this addressed for you.
Thank you,
***************************
***********************
Business Response
Date: 01/03/2023
The gutters have now been repaired to the homeowner's satisfaction. We apologize for the inconvenience and thank you for your removal of the complaint.Customer Answer
Date: 01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This turned out to be what Im taking for their word to be a fall through the cracks unfortunate miscommunication. After getting in touch with the right people, which I believe took the bbb in our case, the completion of this job finally took place. They had employment changes which we were not aware of and our problem was not getting into the right hands. The gutters were put back up and it hasnt rained yet so were hoping the final job has been done correctly. We are happy with the roof replacement that Universal did and I believe they have implemented a new team ready to serve our community and Southwest Florida again in a manner in which good business should be done.
Sincerely,
*********************
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