Metal Building Contractors
Probuilt Structures, Barns, Buildings and ShedsReviews
This profile includes reviews for Probuilt Structures, Barns, Buildings and Sheds's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCarole M
Date: 12/06/2024
Best place ever. They are the best. They are so sweet and always available for questions. They always give you the best deal. They have sheds in all shapes and sizes. They give you time to decide and when you do you know it is the right one. Go see for your self. You will not regret it.Probuilt Structures, Barns, Buildings and Sheds
Date: 12/09/2024
Thank you so much for your kind words, ******! We strive to offer the best deals and service to all our customers. We greatly appreciate placing your trust in us!Review fromK. S.
Date: 11/15/2024
Do not buy from Probuilt!! If you have bought a gazebo from them recently, take a closer look. For over 3 weeks we have been stuck with a gazebo that failed inspection because it wasn't built to the submitted plans. As it currently sits the building doesn't offer the wind rating that we were sold. No one at Probuilt wants to talk to us. ****** our sales *** promises to get information and get back to **, but we never hear from him. After complaining we did receive a call from Rod only to find out that they have this issue with multiple units. He said they are working on an engineering fix to make it pass, then they will resubmit plans to the city/county, then they can make the fix, and get reinspection's. The fix sounds like an eyesore - We asked for the plans, but they have not shared them as promised. We may or may not end up with a structure with the wind rating that was promised. How are we supposed to trust their engineers? These are the same people that couldn't build it to their own specifications. The same people that would not return our calls after the failed inspection. For all we know they will change to specs with the city, it passes inspection, and we are stuck with a substandard product. We have been kept in the dark, our calls are ignored, and our questions go unanswered. We can't decorate, landscape around, or enjoy our gazebo. The only solution offered to us is a re-work with no time frame. By the time they get the engineering, resubmit for approval, obtain approval, rework, and final inspection we could be looking months of waiting before we can use what we paid for. We have been offered nothing in compensation and made to feel like we are just a bother when we try to reach out to the company. It seems like are major inconvenience to the company. We researched this company before purchasing but they have not lived up to their prior ***utation. They are more interested in a cheap fix rather than making it right.Probuilt Structures, Barns, Buildings and Sheds
Date: 02/05/2025
Dear ****, We sincerely appreciate your patience and the opportunity to make things right. At Probuilt Structures, we take customer satisfaction seriously, and while we regret the delays and frustration you experienced, we are glad we could work together to resolve the situation.Once we learned of the issue, we remained in communication and worked closely with the manufacturer, engineers, and building department to rectify the situation. Due to the necessary approvals from the building department, the process took longer than any of us would have liked. However, our goal was always to ensure your gazebo met all required specifications and that you were fully satisfied with the final outcome.We are thrilled to hear that you are now happy with your gazebo and even considering another purchase with us. Your experience is important to us, and we appreciate the trust youve placed in our team.Our goal at Probuilt Structures is to stand by our products and are committed to working with our customers to resolve any concerns. Should issues arise, we encourage open communication so we can address them promptly and effectively.Thank you again, ****, for working with uswe truly value your business. The Probuilt Structures TeamK. S.
Date: 03/03/2025
Thank you to Probuilt Structures taking the necessary actions to resolve this situation and for getting us the beautiful gazebo we were hoping for. The process was a little slow getting started but once a resolution was determined you took quick action to have a new gazebo built. You made it right and we appreciate that. ****Review fromShayna S
Date: 10/18/2024
Probuilt structures came out and put up our shed. *** the guy that I dealt with and his partner were very efficient and polite they listened to what I said and did a very lovely job. We love our new shed thanks to the whole team at probuilt structures. ****** the guy the help is pick it out and everyone thank you all so much.Probuilt Structures, Barns, Buildings and Sheds
Date: 10/22/2024
Thank you so much for your kind words, ******! We're thrilled to hear that you love your new shed and that our team, especially *** and his delivery teammate provided excellent service. Your feedback means the world to us, and we're grateful for the opportunity to help you with your project. Looking forward to serving you again in the future! #EfficientService #CustomerSatisfaction #ProBuiltStructuresReview fromMabel H
Date: 10/05/2024
I have been working with ProBuilt Structures for the last few weeks and cannot thank them enough for working with me through this process. Their staff is knowledgeable, polite, professional and just plain friendly. Thank you all for your help and thanks for helping me find a shed that works for me. True professionals and good people.Probuilt Structures, Barns, Buildings and Sheds
Date: 10/07/2024
Thank you so much for your kind words, *****! We are thrilled to hear that you had a positive experience with our team at ProBuilt Structures. It was a pleasure working with you to find the perfect shed that meets your needs. We appreciate your support and look forward to assisting you in the future!Review fromMark S
Date: 02/24/2024
I had a great experience working with these guys. I was in an emergency situation and needed a shed quickly and they delivered within days. Honest, fair, and dependable was my experience.Probuilt Structures, Barns, Buildings and Sheds
Date: 02/28/2024
Hey ****! ?? Thank you so much for your kind words and for choosing us in your time of need. We're thrilled that we could provide you with a great experience and deliver your shed quickly. Honesty, fairness, and dependability are core values we strive for, and we're glad that reflected in your experience with us. We appreciate your feedback!Review fromAlana W
Date: 02/22/2024
Probuilt structures did an amazing job on our 24x30 structure! Highly recommend this company!Probuilt Structures, Barns, Buildings and Sheds
Date: 02/23/2024
*****, thank you for your review and putting your trust in Probuilt Structures for your metal building garage. We greatly appreciate your business!Review fromSean M
Date: 11/24/2023
AVOID ProBuilt Structures at all costs!! Extremely poor experience at every turn with these guys-From the manager to the salesman, just terrible. Once they have your money, good luck dealing with their non-existent customer service--Ended up cancelling/refunding our shed order/install and went with another company-Very happy with the new company and got things done in half the time with great follow-up customer service.Probuilt Structures, Barns, Buildings and Sheds
Date: 12/12/2023
Dear Mr. *****, We regret that your experience falls short of your expectations of a 5 star experience. We acknowledge your project did not progress to your expectations and you feel that you had a bad experience. With over 4000 completed projects as a Florida State Licensed Contractor that specializes in turn key sheds, garages, steel buildings, we strive to provide top notch products and service to our customers. Upon purchase, you requested we get the permit for your 12x16 shed. After canceling our sale, you state that you had another company get it done in half the time. We researched how they obtained your permits and installed a shed quickly. However, after contacting the building department, they verified that there is no record of any permit pulled for a shed on your property. We appreciate the opportunity to respond and ask that you reconsider where you direct your frustration. We work professionally and within industry standard expectations, and feel your statements are a reaction to information you didn’t like and the timeframe of the permitting department, of which we have no control, as evidenced by your placement of your shed without a permit. While all businesses have room for improvement, we do not feel it is fair to compare us, a Florida Certified Contractor, to a company that did not do what is legally required, and what you asked of us, for your 12x16 shed installation. We desire to educate our customers on permits, and at the time of purchase you signed a paper with a large heading, stating: “The Permitting process can take several weeks. During this time Probuilt is often waiting on county departments, suppliers and manufacturers. Unless we need more information from you, you will not hear anything from us during this time period.” Your permit application was delayed 4 weeks due to us waiting for you to provide the location of where you wanted the shed on your property. We received the site location on Saturday, 6/10, drafted and sent the final site plan for your approval on Monday, 6/12, and submitted your zoning permit on 6/14. The permit was applied for within 2 working days from receipt of your information. Furthermore, your property is waterfront and includes wetlands, requiring additional surveys and plans beyond a standard permit. The surveys you provided did not include the specific required Wetland Delineation lines, among other items, requiring them to be resubmitted, therefore setting the permitting back even further. We contacted on several occasions to obtain additional required information. We recognize that you feel not hearing from us while we wait for answers from the county was us not giving you service, even though you were informed upfront about permit timing and communication from municipalities. A review of our detailed sale notes, emails, and phone logs provided evidence that our company was in contact or left messages with you no less than 17 times after your sale and during the permitting. Also, we called, left messages, or emailed the permitting department no less than 12 times on your behalf. We work diligently to provide our services, even though customers don’t see what goes on in our offices or hear from us on a daily basis. It's crucial to note, many building departments have gone to online permitting and some no longer take direct phone calls or walk-ins, limiting communication about specific permits to their online permit portal, leaving voicemails, or sending emails. This leaves us waiting to hear back from building departments at their discretion. Responses can take days or more. No one is more frustrated than we are when this happens, as we are caught in the middle. It is important to note that we do not collect or make anything until your job is done, which gives an added incentive to get your permits asap. In the future we will strive to help our customers understand permitting and communication time frames from us and municipalities.
Probuilt Structures, Barns, Buildings and Sheds is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.