Hotels
Imperial Swan Hotel & SuitesAbout
About This Business
Years in Business: 20
Business Details
- Local BBB:
- BBB Serving Central Florida
- Business Started:
- 2/25/2005
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Lakeview Management of Lakeland, LLC
Additional Contact Information
- Principal Contacts
- Helen James, General Manager
- Customer Contacts
- Helen James, General Manager
- Fax numbers
- Primary Fax: (863) 644-0467
Additional Information
- Business Categories
- Hotels, Event Center, Wedding Supplies, Conference Center
Latest Reviews
Brenda R
"This does not deserve any stars at all . I stayed in this hotel, two nights I booked both rooms online the first night we walked in the place smelled weed then it took them 45 minutes to try to get me a room once we got up to the room the floor was dirty." ... Read full review
Andre R
"I booked through Expedia, and when I got there they didnt have anyone on staff since it was late at night but it took 30 minutes waiting in the lobby after no one answered my calls for someone to come down there. The first night I was disappointed with the sheets since there were some stains and they only give one singular thin blanket for your bed." ... Read full review
Acia W
"We booked a room thru Work day for County employees and when we got to this Hotel there wasn't anyone there to greet us the Lobby was filthy and the chairs were dirty, Once the Front desk agent showed up an hour late she was very unprofessional and rude. The units had roaches in it and the Sofa bed was old and dirty the phone was full of roaches and the bath tub was completely filthy and the ac made noises all night thank goodness we were there only overnight we wanted a refund but was told we couldn't get one which is very upsetting."
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.