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Business Profile

Boating Club

Freedom Boat Club of the Palm Beaches

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boating Club.

Reviews

This profile includes reviews for Freedom Boat Club of the Palm Beaches's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freedom Boat Club of the Palm Beaches has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Sam S

      Date: 08/28/2024

      Disrespectful attitude towards members by staff and trainers. Non-existent customer service.

    • Kevin A

      Date: 02/02/2024

      They sold me hard on a contract and told me they would work with me to canncele you contrat if i wished... long story short they just pointed to the fine print and extraced 900 from me when i asked to cancel .... *************** is a vet.... i really expercted more from him....PLEASE LOOK UP FREEDOM BOAT CLUB CALSSACTION LAWSUITS TO GET A REAL FLAVOR OF THE COMPAN

    • Alex H

      Date: 06/26/2023

      I'd like to make everyone aware of the terrible customer service at ********************** ********* and ask that they think twice before joining. They do not offer refunds and even when they cannot provide services promised. I joined FBC on 04/15/23 and paid a membership fee of $4,546.43. A boat safety course and water training session is required prior to reserving a boat. I completed my boat safety course on 04/24, but I had to wait 17 days for for my water session, 05/11. My contact was Captain ****** She has zero customer service skills. After my water session, Captain ***** said I did good and asked how I felt. I told him I'd feel better if I had another session. He asked me to contact Captain ***** again to schedule another 2 hour session. Captain ***** was extremely rude and said she had no openings until 05/26, 15 days later. Mind you, I paid over $4,500 and FBC began charging the monthly fee of $329 on 05/01. On 05/26, they called an hour before my session to say they were canceling due to weather. I spoke with Captain ***** who was rude again and she said I had to wait another 13 days for the next opening, 06/08. I told her I was out of town and would appreciate something sooner. Her attitude was too bad, it's all we have and if I couldn't make 06/08 I'd have to wait until 06/13. I told her that was unacceptable. I contacted FBC headquarters and spoke with a Captain ******************** He said the last minute cancelation was unacceptable and added "why would they cancel? The weather is beautiful." I also contacted FBC on ******* for assistance in canceling my membership. I canceled my membership and received an email confirmation on 06/01. Since then, they have charged my credit card the monthly $329 twice. Last charge was as recently as 06/21. I am very disappointed in the level of customer service. It was a terrible experience and extremely disappointing. FBC corporate was extremely helpful and apologized when I contacted them. Stay away from this franchise. Buyer beware.

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