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Business Profile

Debt Consolidation Services

Signature Servicing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled into the program with Signature Servicing, they told me that they would be able to settle my debts at "pennies on the dollar". All was going good until we reached my last creditor that Signature Servicing has been dragging their feet on talking to them. Now, Signature Servicing says that they cannot negotiate with the creditor while my escrow funds are tied up with other accounts, but yet they were handling multiple creditors at a time with the escrow account. So about my final creditor, Signature Servicing was able to get them to agree to a 40% payoff, but the time period was not favorable to my current plan, so they chose to not inform me and allow me to say "yes" or "no". Had I been informed, I would have tried to figure out a way to make it work. Now the debt is in the hands of a law firm and they are demanding 80%, which if you add on Signature Servicing's fees, would be more than the original debt. The long and short is, because they Signature Servicing chose to not inform me of the great payoff, I am going to be out an additional $10,000. I warn anyone and everyone to stay far away from this company, they are looking out only for themselves and do not care about their customers. I want Signature Servicing to accept my 40% payout that I should have been able to take months ago, and they should take the financial hit for failing to communicate with their customer.

    Business Response

    Date: 04/05/2023

    I am ***************************** the owner of Signature Servicing. I just spoke to **************. We are in the process of reaching out to **************' creditor. I agree with **************. If my company failed to inform him of a settlement offer he should not be responsible to pay the creditor more than their best offer. Once we hear from the creditor I will work with ************** to get this creditor settled so he can graduate from our program.

    Thanks

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    STAY,AWAY. I signed up with them , They told me, my money was going into an account (they lead you to think it's in a bank) and I have complete control but if you want to close it you have to have them do it .that's just one thing,they tell you they are going to contact all your credit people they don't. I was called to take a deal. they said it was with bank (A) When I was told the amount I said that's high. ***** told me it was given to them at that amount. . At that moment I agreed . Then 10 minutes later I got out my paper work. I was right $$ amount was double they let it go into collection. They said they made agreement with bank . no it was collection company bank sold my account. I was told it was bank they made agreement with . Now I called them back canceled my account .asked me why who was I going to. This is 45 min later. Talked to ***** she grills you .nice when they want your money bad people when you want your $ back. Then I have to talk to next x** he ask same question I get made he hangs up on me . He sends me outdated paperwork tells me if I want my money I have to sign it. So I guess I didn't have controll of my money. I had 451. In my account ask for bank # they give me #. it not a bank it a company called finxera they out of cal. They just print checks .have nothing to do with your money . Now I call up finxera to see if check was printed and what date .He tells me oct 15 2022 .then I ask amount he says 179.$ I called signature to see why they took money out they said they took out fees I wanted to talk to owner the top ******************* was same guy who took my money from my account .I called 3 times to talk with him said he would call me back .0 calls backs Got FTC now looking into them. Read your contract .there are listed as a *******************

    Business Response

    Date: 12/06/2022

    To whom it may concern. My name is *****************************. I am the owner of Signature Servicing. I am very sorry you feel this way about my company. We pride ourselves on giving the best possible customer service in the industry. All complaints from our clients are sent directly to me. I am very surprised that this is the first I am hearing about this. Please feel free to contact me directly at your earliest convenience. My personal cel number is ********** and my email is *************************************** I just need your name and account number and I will be glad to help you in any way that I possibly can. Thank you.

    Business Response

    Date: 12/07/2022

    I spoke to **************** yesterday. He is a high quality individual. I believe that my company could have done a better job explaining to him some of the details of this program. I sent **************** the refund he requested and will gladly help him in the future. Thank You- *****************************

Signature Servicing, LLC is NOT a BBB Accredited Business.

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