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Business Profile

Water Softener Supplies

A & B Marketing Inc
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.33

Average of 1 Customer Review

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Review Details

  • Jon K

    Date: 07/24/2023

    We paid almost $9,000 for the complete water system system including the air conditioner air purifier and the laundry water conditioner. The first 6 months went well. After than we began having problems on a very regular basis. Multiple calls and many visits (6-8 or more) from the company people and they usually fixed the immediate problem. Then at 12 months the warranty ran out and the real problems started. This is when the bills also started. The average bill to have one of their people come out was $250 per visit plus materials and parts.The system constantly required attention and several visits. I asked for an owners manual, parts manual and service manual. I was told the only documentation available was the owners manual. I repeated my request and I was told that there is not a service manual. I then asked if there was a service manual for their technicians and was told, there is no service manual at all for anyone, not even their own repair technicians. I find that not only hard, but impossible to believe. I called other water treatment companies to come out and see if they could work on it. They all told me the equipment was proprietary, and that absolutely no parts or technical information was available to me, them or anyone else but official Rainsoft people. So now we have horrible water but of course Rainsoft is willing to come out for their customary excessive charge and "See what they can do". The system has our inside water pressure down to very little so taking a shower is not a god experience. Because of that we have bypassed the entire system and at least have decent water pressure but no water treatment at all.For now we are making due with no water treatment and saving our money to get this junk ripped out and replaced with a new, better option. I would highly recommend that anyone considering a new water treatment system avoid Rainsoft and go with some other option. Whatever you choose is all but guaranteed to be better than Rainsoft.

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