Complaints

This profile includes complaints for Fanatics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fanatics, Inc. has 213 locations, listed below.

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  Fanatics, Inc.

  7215 Financial Way Jacksonville, FL 32256-6853

  
• 

  Fanatics Retail Group Fulfillment, Inc.

  11630 Old Riley Rd. Frazeysburg, OH 43822

• 

  Fanatics Retail Group Fulfillment, Inc

  4490 Nexus Way Las Vegas, NV 89115-1845

• 

  Sports Fanatics

  3333 E State St Hermitage, PA 16148-3302

• 

  NHL.com Shop

  810 7th Avenue 18th Floor New York, NY 10019

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******* *****

  
  

  
  

  
  

   

  Business Response

  Date: 05/23/2025

  Hello ******* *****, and BBB of North Florida,
   
  We've reviewed the complaint regarding the issue with the consumer expressing disappointment with our customer care for not being able to provide them with promotional codes after returning the items for a refund, allowing them to place another order in the future. We understand the consumer reached out to Fan Services for assistance and was not provided an acceptable resolution. We were unable to connect with the consumer via phone and have provided further assistance via email. 
  
  Promotional codes were provided to the consumer. Additionally, we informed them that they could only use one discount code per order.
   
  All feedback provided is greatly appreciated and forwarded to the appropriate team members for further review. We are always looking for ways to improve our online shopping and customer service experience for Fans. We feel that the issue has been fully resolved at this time.
   
  If we can be of any further assistance, please don’t hesitate to reach out.
   
  Sincerely,
  
  ***
  Fan Relations
  
  

• Initial Complaint

  Date:05/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate that this is the case, but for the SECOND time I have been lied to and treated as a fool as if Fanatics has some sort of script they use with customer service. TWICE THIS HAS HAPPENED TO THE TEE:1) I order a product, in this case a $188 jersey (193-7073-3485)2) It doesn't arrive on the date promise (in order email)3) i contact customer support and they tell me that it shipped and the actual delivery date is 2 weeks later 4) I wait two weeks, contact support again and now they are saying it is lost (the entire time *** told me the did no pick up a package with that tracking number, I called the terminal)5) I'm told they'll reship it. It is now an entire month late, I ordered it for a special event and won't be here for another 20 days on this reship (if it'll even come).

  Business Response

  Date: 05/16/2025

  Dear BBB of ************* and ******* *******,
  
  Thank you for bringing this matter to our attention, and we sincerely appreciate the opportunity to address the concerns raised by the consumer questions about their package not being received.
  
  In reviewing the order, the replacement order was issued, and it was escalated to the relevant team requesting it be shipped as soon as possible. In tracking the replacement order, we show that it was delivered today.
  
  Due to the inconvenience caused, a partial refund was also provided to the consumer.Additionally, we have provided the consumer with a promotional code for their next purchase. They were also advised that the shipping cost will be reimbursed on the next order once it is placed.
  
  We understand the importance of feedback, and we are committed to continuously improving our services. We believe that the issue has been fully resolved, and we hope to regain the consumers trust and continue serving them in the future. If there are any further concerns or additional assistance needed, please do not hesitate to reach out to us.
  
  Sincerely,
  
  *****
  Fan Relations
  Fanatics

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fanatics reached out to me via phone call and apologized for the situation and made right through  compensation of a refund for the order of one hat and the partial refund and shipping refunds of both and sent the replacement hat next day air from a different carrier then the one used initially. I do appreciate the BBB for contacting Fanatics on my behalf and am glad we have a bureau to hold businesses responsible even though this was a low stake situation thank you.d even though they have my case number and order number. They say the item is marked as lost and that they can either refund me or reship the item, so I press them further and say I want a full refund, a reshipped item, and compensation for this ordeal and that the 50$ for the hat that they lost last time and this time the guy stealing it should be credited back to my account as I would like to continue using their service even after this entire situation and that, it doesnt feel like thats a crazy ask. They tell me they can only in their system do one or the other either refund or reship. After I get upset at the lack of effort to make it right after a literal crime was committed by somebody they work with, they change their tune and automatically they can provide compensation, but ONLY if I choose a reship not a refund. So it seems there are more than two options in their system and only after pulling teeth do I get the third option. Horrendous business practice from both