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Business Profile

New Car Dealers

Subaru of Jacksonville

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: 21492296

    I am rejecting this response because:

    The price reduction was a negotiation between the sales team and myself due to corrosion on the vehicle. They did called me to apologize but unfortunately an apology will not make up for the deliberate lies I been told.  You business advertises as "Family Friendly' and states "As our reputation for fairness, quality, and superior customer service grew" thats why I signed paperworks without realizing the price trusting your sales team. 

    Regards,

    *************************

    Business Response

    Date: 03/27/2024

    Good morning and thank you for your email. Subaru of Jacksonville, as you are aware, does not have unresolved complaints and enjoys a stellar record in the Community and online. The reason, when issues arise, we communicate and attempt to resolve way prior to issues becoming public. This incident is the same.

    There was original confusion regarding the price. we resolved it in store and further reduced the price later in the transaction to off set his questions regarding fees. We've discussed this at length and while he continues to attempt o extort additional monies, we have made our position clear. He's written bad reviews and continues to attempt social media extortion. 

    Subaru of Jacksonville did not misrepresent or over charge in this, or any, transaction. Thank you again for allowing businesses to have a public forum to respond.

     

    ************************

    President

    Subaru of Jacksonville, Inc.

     

    Business Response

    Date: 04/03/2024

    We appreciate the BBB and a chance to respond. 

    as discussed previously, there is zero opportunity to resolve any issue on social media. 

    weve spent an hour discussing and explaining our position. This customer respond is simply proof the issues change. This statement is unrelated to his initial complaint. 

    myself or my son, ************************, will make ourselves available for an in person meet. All the customer needs to do is reach out to his salesperson and make an appointment. Absent his intention for a resolution other than constant social media posts, Subaru of Jacksonville has no wish to respond publicly regarding this purchase. 

    thank you again 

     

    ************************

Subaru of Jacksonville is NOT a BBB Accredited Business.

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