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Business Profile

Grocery Store

Southeastern Grocers, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

This business has 1 alert

Complaints

This profile includes complaints for Southeastern Grocers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southeastern Grocers, LLC has 222 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Southeastern Grocers, LLC

      null Jacksonville, FL 32256

    • Southeastern Grocers, LLC

      2720 Blanding Blvd Middleburg, FL 32068

    • Southeastern Grocers, LLC

      6060-10 Fort Caroline Rd. Jacksonville, FL 32277

    • Southeastern Grocers, LLC

      1520 University Blvd W Jacksonville, FL 32256

    • Southeastern Grocers, LLC

      800 S Marion St. Lake City, FL 32055

    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** ******

       

      Business Response

      Date: 11/22/2024

      We will create a case for this customer and get it to the correct department to investigate and contact the customer.

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and they have contacted me and find that this resolution is satisfactory to me. 





      Regards,



      ******* ****




       

      tems in stock even if I ordered a lot more than $75. For example, I could order 7 lobsters and 4 chorizos to come up to $80+ but then they'll deliver only the lobster and again not give me the $10 off and I'll have to call them again and argue with them why it's their fault and not mine.
      Compensating with me with points does not fix their order/delivery process which is flawed and for which I am being penalized. This does not address the fact that they are not honoring their promotion and letting me order something they do not have & then penalizing me.
      Other on-line stores tell me if a product or size or color if not available so I can't order it. Other stores will honor their promotions if the mix up or short coming is their fault.
      This is not about the $10 but about the principle of Winn-Dixie honoring their promotions and offers and recognizing their screw up.
      I expect them to refund the $10 to the card and still give me the $10 off for the next 2 orders of $75 on-line, as per their promotion.

      Business Response

      Date: 10/04/2024

      This complaint will be sent to the correct department for handling.

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

       

      Business Response

      Date: 08/29/2024

      A case will be created and sent to the proper department for investigating.

    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, June 28, 2024 around 12:30 pm I requested $100 cash back during a normal purchase transaction from my cashier, *******. After receiving the cash, I went back to work since I made the purchase during my lunch break. After getting to work, I counted the cash back and noticed I had only received $80 cash back. I immediately called the number to the ***************** Dixie and told them I was short $20. I asked them to give me a call back after ******* counted her drawer so I can retrieved my $20. They agreed to call me back to retrieve my money after *******'s shift but I never received a call back from them nor have I received my money. I am not sure what is going on, but the cashier shorted me $20.

      Business Response

      Date: 07/24/2024

      Good afternoon,

      I called and spoke to ******************** yesterday. I apologized for taking so long to get back to her. I explained to her that I myself, another manager and my office associate watched the video and we all agreed that ****** gave her the proper change. We all watched the video several times. ******'s till was not short that night.
      She thanked me for calling her back.

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spent hundreds and they have the info. I want my 130 back 

      Customer Answer

      Date: 06/04/2024

      Spent hundreds and they have the info. I want my 130 back 

      Customer Answer

      Date: 06/04/2024

      Spent hundreds and they have the info. I want my 130 back 

      Customer Answer

      Date: 06/04/2024

      Spent hundreds and they have the info. I want my 130 back 

      Business Response

      Date: 06/03/2024

      We will create a case and pull receipt if there is one and send this case to the store manager for handling. This will be a store issue and since the customer did not give specfic items the store team would need to contact this customer. It seems odd that the whole purchase was bad and went unnoticed when purchased.

      Business Response

      Date: 06/04/2024

      This case is being handled by the **************** Team and the Business Risk Team, someone from one of these departments will be in contact with the customer, she has contacted us again today via ******* and we have sent this information to the store management team.

      Customer Answer

      Date: 06/04/2024

      We are done thank you 

      Customer Answer

      Date: 06/04/2024

      We are done thank you 

    Southeastern Grocers, LLC is NOT a BBB Accredited Business.

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