Reviews

Review Details

• Review fromPAMELA N

  Date: 11/24/2024

  Everyone I have dealt with has been friendly and in my opinion, earnestly tried to help my issues. I did have some trouble with my new A/C like these other reviews. The new system they installed didnt work with the way my air ducts were set up. After speaking with the manager, he was able to fix the problem with no additional charge to me. I am very satisfied with the work they did, every time I had an issue they were out very quickly to help the problem. They said they are now informing new AC buyers of this issue with the new system.

• Review fromColeman M

  Date: 08/20/2024

  Had them install a new system in my home December of 2023. They have been out here multiple time for repairs, making me feel like the issues are my fault. I recently found where they have connected the drain line to the pan was not done correctly and water was coming into my house, I now have drywall , insulation damage. I hired a new company to fix their issues and was asked if they did a static pressure test to determine if my house can handle the new system. Which it does not. To top that off, they ran new duct work that is insufficient for my new system.NOW I question if I really needed a new unit or not.

• Review fromgregory h

  Date: 06/05/2024

  Company cold called me several times random hours after i explicitly requested to remove and do not call. I also am on the national do not call list.

• Review fromJohn Z

  Date: 04/08/2023

  They offered free AC checkup. Their technician (Jerry #***) told me their LIC# **********. He inspected my AC (which is working perfectly) and told me that "it was full of black mold and leaking Freon" and also that he would have to spray all of my ductwork to kill the mold. He then tried to convince me to sign an agreement for total system replacement at a cost of $9190.00 so they could do the work the following day. Also told me there would be no tax and that I could qualify for a payment plan of about $105.00/month. I had another AC contractor my system the same day and they found nothing wrong with the system. Very high scare tactics and pressure to sign the contract.
  
  
  

  Five Star Heating & Cooling, Inc.

  Date: 04/21/2023

  There was a thorough inspection of the 15 year old system. There were notable issues discussed. Yes there was mold issue, rusted components etc. Pictures were taken, options were offered. The customer chose to replace the system, sanitize the ductwork and finance the project. He gave us his personal information and was approved for financing with a payment of $105.00 per month. He said he would call us the following day to schedule the install. What happened from that point on is a mystery. His system magically fixed itself, or no one actually looked at it. If you have buyer's remorse please don't take it out on contractors. We work very hard to keep a good reputation. In all the years of doing business we have no need to use tactics, and have always had an "A " rating with no complaints.

  John Z

  Date: 04/22/2023

  There is NO BLACK MOLD AND MY SYSTEM IS NOT LEAKING FREON AND CONTINUES TO OPERATE AND COOL MY HOUSE!