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Business Profile

Vehicle Transport

BWT Group, LLC. dba movewheels.com

This business is NOT BBB Accredited.

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This business has 3 alerts

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Important information

  • Customer Complaint:

    BBB Serving Northeast Florida & The Southeast Atlantic has discovered that BWT Group, LLC. dba movewheels.com offers incentives to customers to provide reviews on their company. It is against BBB policy to accept reviews from individuals that have received payment or incentives to provide a review. BBB Serving Northeast Florida & The Southeast Atlantic  believes that this practice began on or about July, 16, 2016.  Furthermore, non-disclosure of incentivised customer reviews is inconsistent with the BBB Code of Advertising and FTC Endorsement Guides. BBB Serving Northeast Florida & The Southeast Atlantic has removed reviews that were submitted to BBB on or after July 16, 2016  and has ceased publishing and accepting customer reviews while BBB Serving Northeast Florida & The Southeast Atlantic attempts to resolve this issue with BWT Group, LLC. dba movewheels.com.


    BBB requested consumer contracts for BWT Group, LLC. dba movewheels.com customer review submissions. When the business provided the contracts in question, the pricing and shipping information included the following statement:


    $Price  ($75 will be covered by MoveWheels.com according to the rebate programme and the customer’s obligation is to leave 3 positive feedbacks)

    In addition, a consumer provided BBB an email from a BWT Group, LLC. dba movewheels.com representative which stated the following:


    Subject: GET A $50 DISCOUNT FOR NEXT SHIPMENT WITH (BWT REPRESENTATIVE) FROM MOVEWHEELS

    Hi, this is is (BWT Representative) with Movewheels transportation company. I helped you with shipping your vehicle. How was the delivery? Did you like your experience with our company?
    If you leave your feedback on both webpages you can get $50 off for future shipping with our company. Here is your personal discount code (6 digit code) It has no expiration date. It will be activated once my manager confirms two positive feedbacks from you on these webpages. If you will leave more than 2 positives, it will be $75 discount.


Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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BWT Group, LLC. dba movewheels.com is NOT a BBB Accredited Business.

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