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Business Profile

Office Movers

2 College Brothers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Movers.

Complaints

This profile includes complaints for 2 College Brothers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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2 College Brothers, Inc. has 2 locations, listed below.

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    • 2 College Brothers, Inc.

      1847 S Main st Gainesville, FL 32601-8429

    • 2 College Brothers, Inc.

      605 NW 53rd Ave Suite A13 Gainesville, FL 32609

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Sales, Bad Service, Even Worse Claims.

      ***** did a great job on selling me on their services and even though they were very expensive I figured you "get what you pay for". The movers were professional and appeared to do an adequate job moving our stuff out of the house and into storage. The drama began when it came time to move our stuff out of storage into our new home.

      One of the moving vans overturned on the way, damaging a large number of items. I was of course disappointed but the driver was safe and it is just stuff after all. The 2 College Brothers claims department was quick to respond which was appreciated. However, that is where the good service service ends. It has been six months and we still have not had any resolution.

      The worst part is that communication is non-existent. I get that we had an unusual circumstance but when you pay > 20K for a service you want to be taken care of. It is stressful enough dealing with all of the broken items and you would like to have had a partner in the process. I was also surprised by the number of damaged items that were in the other moving van. Definitely did not get the "Cadillac Service" I thought I was paying for.

    2 College Brothers, Inc. is NOT a BBB Accredited Business.

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