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Business Profile

Mailing Services

Packnet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Shawn A

    Date: 04/11/2024

    Such a sweet girl working there always on her job and always so helpful.

  • Lorenzo R

    Date: 03/23/2024

    Do not use this store. Extremely rude and unprofessional
    customer service. I needed to send a FedEx envelope to Switzerland. I
    wasn't greeted when I entered the store and was not treated with respect
    the entire time. During the process, I was not offered different
    shipping options and was not asked any questions about the type of
    business this envelope was going to. They didn't even ask if the
    envelope was going to a private or commercial business. I was handed a
    label with errors in the name of the town and the country. The envelope
    was actually labeled to go to Swaziland (South Africa) and not
    Switzerland. When I asked to change the destination, the lady behind the
    counter became extremely aggressive and rude, stating that 'that's what
    was coming from the system.' When I told her that I was not going to
    pay more than $100 for a shipment to the wrong country, she started
    complaining and reminded me that 'she knows how to do her job.' The
    error was eventually fixed, and the envelope was relabeled, but she
    didn't even tell me the expected delivery date. I did not get an
    itemized receipt either, and since this was a transaction made for
    business using my business card, I had to take extra steps with my
    employer because of the way she handled the entire shipping. She
    aggressively threw my envelope in a pile and didn't even say a word to
    me until I left. I will never come back. In fact, I had to call FedEx to
    fix some of the mess she made. Despite always having positive
    experiences with FedEx, this was extremely bad. I felt I was not valued
    and was not treated with the respect that is due to a paying consumer. I
    understand that everyone has bad days, but this was outrageous.

Packnet is NOT a BBB Accredited Business.

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