Reviews

Review Details

• Review fromrobert k

  Date: 03/20/2024

  Window World entered into a contract with ** June 22, 2023 to supply and install 3-panel impact sliding doors with only minor trim work needed. After months of waiting, which we expected, the doors finally arrived. The installer team didnt speak English very well, but was able to explain to us how one of the doors would never slide ( it was designed to be fixed ). Our sales reps distinctly told us all three panels would articulate ( slide ). They then explained that 2 to 3 would need to be cut from our new flooring, new walls, baseboards, etc inside our finished walls, or added to the outside pool patio wall in order to install the doors. We said neither option was acceptable and wanted to cancel the contract on which we had paid a $5,314.00 deposit. After this exchange in January, Window World reps ducked my repeated calls, and placed me on endless holds before I finally reached a rep named ******. Again, after weeks of ducked calls ****** told me on 3/20/23 what the offer would be from WW to cancel the Contract. They want to keep $3,680 (70%) of our deposit or 35% of the total contract. This is unacceptable. The product was misrepresented to us and we were misled. We are willing to pay a reasonable and customary fee for canceling but not 70% of our deposit or 35% of the total contract. This complaint doesn't address the long list of problems with the windows they have installed which is also pending resolution.

• Review fromGeorge P

  Date: 12/06/2023

  Window World of Ft Myers marketed and sold me ”Hurricane Proof Windows" with a guarantee. The windows failed a year after install, during hurricane Ian. Window World refused to honor their guarantee, and told me that a hurricane is an "act of god" so not covered under their free replacement guarantee for their marketed "hurricane-proof" windows.

• Review fromKaren E

  Date: 01/20/2023

  HOW does this company stay in business??? I ordered my window the first week of Nov.2022, this is for a street front window, my bedroom window. I was told 3 to 5 months for delivery,but because it was only ONE window it should be closer to the 3 month window. I gave them a check for $1000.00 for the deposit. Never heard a word, I called them in Jan.2023 for the status on my order. They finally found the order, said they sent me a 'letter' because my order form was not signed on the front.I NEVER received any 'letter' !! So they could NOT pick up the phone to tell me this??Their Rep could NOT bring their paper to me to sign??Sent a G.M.out Jan.13,2023-made me RESIGN his paper order form-took measurements for the 'work-permit' & said "We are so Sorry WE Dropped the ball "-apology "We'll get this through ASAP"Did NOT have me sign 'work-permit' paper work- Oh No! I called Jan 18 for status, asked for ******(*****) was told she was NOT In - but as soon as I confronted the girl on the phone regarding HOA **************mail, ****** picked up the phone-had NO info BUT maybe in 2-3 weeks info may come from the "manufacturer"..(?) Today, Jan.19,2023, I received the papers to SIGN For the Work-Permit !! You have Never heard of a "PENDING" or "FOLLOW-UP" File in your office?? They have NO office OR order process/procedures. I know everyone going through this ordeal of hurricane *** is in such a MESS, but this does NOT give company's permission for unprofessional, unethical, 'gouging' the customer(s). If this was a Problem YOU created - then FIX IT--Do the Right thing! What a SNAFU situation They have created !!! Buyer Beware !!