Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Lenny's Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Reviews

This profile includes reviews for Lenny's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lenny's Furniture has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Lenny's Furniture

      15485 S Tamiami Trl Fort Myers, FL 33908-4230

    • Lenny's Furniture

      10001 Tamiami Trl E Naples, FL 34113-3320

    Customer Review Ratings

    3

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Raleigh P

      Date: 03/08/2023

      We bought a ***** King-size ******** **** mattress (Nov. 2022) with a 10 year warranty. The mattress was spongy when my wife sat on it. It is defective because my side did not have any sponginess. I depress her side & no filler material is there & a "crater" exists. Third party inspection showed 1/2 inch depression outside min. specs to return for new mattress. We paid full price on this & feel Lenny's Furniture to be uncooperative & low on customer satisfaction. ***** standards have changed regarding returns, but ****, store Manager, will not agree to help us get another mattress. We must file a ***** Warranty claim with them. *****'s won't help. So very disappointed. ****************

      Lenny's Furniture

      Date: 03/10/2023

      Mr. ***** *****************,

      First,I would like to say thank you for purchasing your mattress at Lennys Furniture. We appreciate the support for a local family business that has been serving Southwest ******* for over 47 years.

      I understand the frustration with this issue you are experiencing.  Our Service Manager has been working very closely with you by assisting to resolve the issue. As with most items with a Manufacturer Warranty, the warranty is through the Manufacturer and not the Retailer.  The Manufacturer gives the Retailers their policies and procedures to follow when a Warranty Claim is filed. 

      The first step is that Our Service Manager is required by the Manufacturer to send a third party inspector to your home to do a full mattress inspection. The report was returned to us from the third party stating that the mattress is within industry standards and that there is not a claimable issue with the mattress.  With this result, the Service Work Order was closed as complete.
      Knowing that you were unhappy with the third parties findings, Our Service Manager did not want to stop there- she really wanted to see what she could do. She took the extra step and called the Sales Representative for the Manufacturer and ask him if she can get the ************************* phone number to where you could call them directly.  At this time, you could file a claim through them to try to resolve the issue.

      Within the next couple of days,you called the store to speak with a Store Manager- which you spoke to me.  You asked if there was anything I can do for you guys with the mattress. I read the notes Our Service Manager put on your Work Order.  I then asked if you had called the Manufacturers *************************** you said yes.  I asked what happened. You stated they told you to file a Warranty Claim through their Web Site. I asked if you have you done that and you replied- no.

      You continued by telling me that you felt since you bought the mattress from us that we should just replace it. Again, I attempted to explain that the 10 year warranty is through the Manufacturer, not through Lennys Furniture. I explained that there are Manufacturer policies and procedures that we need to follow.  Calling the Manufacturer ************************* was a positive step on your end and then receiving information to fill out a Warranty Claim on their Web Site.   This information needs to be filled out by the consumer and not the retailer.

      Please take the few minutes to go to the Manufacturers Web Site and fill out a Warranty Claim for your mattress. This is your next step in a resolution.

      Once again, thank you for your business and we truly hope that this matter gets resolved.

      Sincerely
      ****
      Store Manager

    Lenny's Furniture is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.