Reviews

Review Details

• Review fromA. B.

  Date: 08/16/2024

  Our experience with McCarthy Air Conditioning was not good, unfortunately. After paying a $1000 deposit for a pool heater motor, a technician installed the motor and diagnosed the whole heater "beyond repair". He packed his stuff and rebuffed my shock and surprise; after all, we paid a thousand dollars and now you are telling me the heater is broken and the motor makes no difference?Speaking to the owner went nowhere. Could not get a word in edgewise. Now we don't have a pool heater and we are a $1000 short. How nice for McCarthy Air Conditioning; they get to keep both the motor which they can install in someone else's pool heater, at least at a discounted rate, and our money. I would think twice before hiring these guys. Integrity and professionalism are key for any private business.

  McCarthy Air Conditioning

  Date: 09/06/2024

  The initial call was on May 3, 2024 for a pool heater that was not working. Our technician arrived on site and found that the pool heater fan motor had failed. Due to the pool heater being out of warranty he gave the homeowner two options. The first was to replace the pool heater and the second was to repair the unit. It was further explained to the homeowner that, if they were to do the repair, once the motor was replaced, we would have to look over the system again to make sure nothing else was wrong as this could not be completed while the unit was not working. The customer decided to move forward with the repair and approved the amount for the repair. He then paid the required deposit. Once we received the motor from the distributor, an appointment was made for us to return to replace the motor. Two technicians went to the customers home and replaced the parts. Once the parts were replaced, the unit was turned on but would quickly shut down. The technicians called the manager, and he went to the site to diagnose what was wrong. He found that the unit was so low on refrigerant that the system would not stay on. After speaking to the home owner and getting approval for the additional work he added refrigerant to the system and conducted an electronic leak search to find out where the unit was losing the refrigerant. He found a leak in the coil. The manager then went to talk to the homeowner to explain his findings, Again, he recommended that the unit be replaced since the unit was out of warranty and the additional repairs now were starting to out way the cost of a replacement. It was at this time the homeowner became livid and started to yell at our technician and manager. The manager called the owner of the company and as they were on the phone you could hear the homeowner in the back round yelling just take the part out and return it or resell it. She was told that once a motor is placed into a unit you can no longer return or resell it as it is now considered a used part. no matter how long it has been in a system. The customer refused to pay the remaining balance or the additional charges from the leak search and added refrigerant from this visit. The technicians and manager at this time packed up their tools and equipment and left the job site due to how the home owner was treating them. The homeowner then disputed the original charge with their credit card company but after providing all the information on what happened the credit card company denied the dispute and sided with McCarthy Air Conditioning giving them the deposit back.  

  A. B.

  Date: 09/11/2024

  It is a good thing that McCarthy Air Conditioning is NOT accredited by Better Business Bureau. McCarthy Air Conditioning cannot be trusted to do honest work.

• Review fromMirjam M

  Date: 05/07/2024

  ********************** ** is not accredited by the BBB, After 3 days of ****, I suggest you find another business that has Better Business Bureau accreditation. This is not an honest and ethical business. Strong-arm tactics are used to coerce you into making a 50% deposit in cash or credit card. Use of a credit card is an extra 3% on the bill. There is a financing plan available but you are not informed of that option, even if you ask whether that is available, until after the deposit and order is made. They try to dissuade you from financing because they have to pay 3.9% on the amount financed. Full payment was demanded before the ** was working. The installer said it would take 5 or 6 hours to cool the house but the temperature rose from 80 to 84 degrees. I was prevented from closing my garage door and felt threatened by their attitude and behavior. Instead of fixing the problem they insisted on staying on my property for about an hour more. What a lovely way to behave and scare a 77 year-old and infirm woman. In conversation with Mrs. *********************** ******* was told that the installers slandered his mother by stating she cursed at them using the *** word. She also admitted it is their business practice to remove the safety disconnect switch disabling the **. My son also asked for a corrected invoice because there was an incorrect charge. That was denied numerous times by Mrs. *********************** ******* was already approved for a 3 month payment plan with 0% interest. Mrs ********************** repeatedly insisted he would have to pay a 3.9% processing fee. That is not correct and against Wisetack policy. Mrs ********************** admitted that employees are instructed not to discuss financing. She also promised a service person at 8 a.m. but were kept waiting until 2:30 p.m. without any communication. As a result, ******* lost 7 hours of work and pay to protect his mother from harm. ********************** **'s only concern is profit not customers' safety and satisfaction.

  McCarthy Air Conditioning

  Date: 05/08/2024

  Wow, I guess people can come on here and completely make things up. 

  
  

  We have our customers sign an agreement BEFORE we do anything. In the agreement it CLEARLY shows a 50% deposit required before ordering their equipment. This is also discussed verbally before we even present the agreement for signing.  It also shows 3% charge if credit cards are used, as we gladly accept other forms of payment. As far as financing, that is completely 3rd party and we have no part in that, it comes through as an option on the estimate from the software company we use for estimating.  The most upsetting part of this review is the lies about our workers and the work they completed. The customer signed a contract agreeing to pay at the completion of the job. At the completion of the job, the unit was working & cooling. When our installer requested the balance due, as agreed upon completion, ****** became combative. He immediately called the office where we could hear she was yelling in the background. She then kicked our employees out of her home and garage. Shouting explicit language and complaining that she doesn't want to pay. We instructed our installers to stay in the driveway as we tried to contact the homeowners to resolve the issue. Both ******* & ****** would not answer their phones. We left messages begging for a return call with no resolution. No response. After 18 minutes, not an hour (which is all documented through the gps on our vehicles) we instructed our installers to remove the disconnect. We expected a call back before the end of the day since it was only just after noon. We finally received a call back after business hours that the unit we installed wasn't cooling. We explained to *******, who was not there, what had happened. We told him we were trying to get in touch to resolve the issue. By this point all of our employees were home for the day and that we would come back out and reconnect the next day with final payment. ******* was demanding a new invoice without the 3% credit card charge but would not call the office to discuss how to resolve. Instead he sent numerous emails demanding a new invoice excluding credit card or financing fees. We had a packed day of appointments and could/would not cancel with our customers because of his failure to honor the signed contract. We went out to him as soon as we could & it was communicated via email that it would be afternoon as our technician was in ****** on 2 separate calls. We arrived at 2:35pm, reconnected the unit & collected payment information 

  
  

  The malicious gross accusation that our employees were in any way, shape or form aggressive or even in the slightest bit rude with ***************** is a serious slanderous statement and I am seeking advice from my attorney on how to pursue this. Lies like that can wreck even the most successful small business.  This woman tried to give my employees a 6 pack of beer before they asked for payment. I cant believe anyone afraid for their safety would offer them alcohol.This complaint is 100% absurd. 

  
  

  I wish there was a format where i could warn other contractors to steer clear of these insane customers