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Business Profile

Pool Contractors

LaGasse Pool Construction Co.
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • EVELYN G

    Date: 08/27/2024

    La Gasse Pool was hired to do our pool. We had a number of issues with them including delays, 2 employees fighting that caused the damage to my window/window screen, destruction of my flower bed in the front yard, damage to the sidewalk and wood threshold. We meet with **** and came to a mutually agreed solution. The pool was great until I started to notice that the pool was needing to have water added almost every day in the winter. We called them and the answer was "that is normal". The call was made before the 1 year warranty expired. Our mistakes was believing them. Then we found 2 holes on the wall of the wall. When the wall was touch it crumbled like chalk. We called them and they sent out the contractor. At first, he started to blame us by saying that the pool was not being maintained. We showed him several pool chemistry results and he agreed to fix it. He came and did it without draining the pool which seemed suspicious to us. This did not fix the problem. We hired Ecoloboost who detects pool leaks and they found that the seal around the light was missing. We had to drain the pool for the repairs. We called La Gasse and at first they said that the pool passed inspection and the 1 year warranty (our pool is 2 years old) was over so that it wasn't their problem. I reminded them that the overpass at *** also passed inspection before collapsing. Ecoloboost sent us a video showing that there wasn't a seal around the pool light which was the culprit. We contacted La Gasse and **** tried to say the seal had deteriorated because we hadn't maintained the pool even when the email from ********** clearly stated that there was no seal. A deteriorated seal of a pool would show even a little bit of seal. **** offered to pay half of the $650 it cost to have Ecoloboost fix the problem. We counteroffer with $500 since our losses included the cost of high water bills and lost time from work. The pool longer leaks. **** at ******** has ignored our counteroffer.

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